Brandon Soltesz
Calgary,AB
Summary
Results-driven and highly organized security and operations professional with 8+ years of progressive leadership experience in aviation security, team development, and service delivery at Calgary International Airport (YYC). Proven track record of managing large, multidisciplinary teams (900+ staff), ensuring regulatory compliance, and driving operational excellence in high-pressure, safety-critical environments. Adept at coordinating incident responses, fostering inter-agency collaboration, and maintaining service standards. Background includes frontline screening, checkpoint supervision, and strategic roles with Paladin Security and GardaWorld. Additional experience in hospitality and administrative roles brings strong interpersonal, organizational, and problem-solving skills. Committed to fostering safe, secure, and efficient environments while leading with integrity and accountability.
Overview
9
9
years of professional experience
Work History
Service Delivery Manager
Paladin Airport Security Services
Calgary, Canada
04.2024 - Current
- Oversaw day-to-day security operations at Calgary International Airport (YYC), ensuring seamless service delivery aligned with Paladin Security standards and airport regulatory requirements.
- Managed a diverse team of 900+ security personnel, including supervisors, by providing coaching, performance evaluations, and leadership development to ensure exceptional service and adherence to protocols.
- Conducted investigations and issued disciplinary notices based on investigative outcomes.
- Acted as the primary liaison between Paladin Security and YYC Airport management, addressing client concerns, resolving operational issues, and ensuring consistent delivery of contracted services.
- Coordinated incident response efforts, including medical emergencies, behavioral disturbances, and potential security threats, ensuring quick resolution and detailed reporting.
- Led recruitment, onboarding, and scheduling efforts to maintain optimal staffing levels while minimizing overtime and improving employee retention.
- Ensured compliance with Transport Canada regulations, airport security protocols, and Paladin’s internal policies, reducing liability and improving audit performance.
- Collaborated with internal departments, airport stakeholders, and law enforcement to maintain secure and welcoming airport environments for travelers and staff.
Acting Operations Manager
GardaWorld
Calgary, Canada
11.2023 - 04.2024
- Oversaw all aspects of airport security operations at Calgary International Airport (YYC), ensuring full compliance with CATSA, Transport Canada, and GardaWorld regulatory requirements.
- Managed a large workforce including security supervisors, screening officers, and administrative staff, focusing on operational efficiency, staff morale, and performance outcomes.
- Coordinated with fellow internal departments to ensure up-to-date compliance and training.
- Directed daily checkpoint operations, terminal security, and personnel deployment to ensure smooth passenger flow and adherence to strict aviation security protocols.
- Played a pivotal role in emergency response coordination, managing incidents such as security breaches, medical events, and behavioral escalations with calm leadership and accuracy.
- Fostered a strong safety culture through active leadership, mentoring, and accountability measures, reinforcing GardaWorld’s commitment to professionalism and risk mitigation in a high-pressure airport environment.
Checkpoint Manager
GardaWorld
Calgary, Canada
03.2022 - 04.2024
- Managed day-to-day checkpoint operations at Calgary International Airport (YYC), ensuring adherence to CATSA and Transport Canada regulations and maintaining optimal passenger screening efficiency.
- Supervised and supported a team of screening officers and team leads across designated checkpoints, ensuring consistent application of security protocols and professional conduct.
- Monitored throughput and wait times to meet or exceed operational performance metrics, adjusting staffing and procedures in real time to minimize passenger delays.
- Conducted daily briefings, shift handovers, and quality control checks to ensure staff were informed, compliant, and ready to execute duties effectively.
- Ensured consistent documentation and reporting of incidents, staff concerns, and operational issues in line with GardaWorld and CATSA requirements.
- Recognized for maintaining a strong presence on the floor, supporting staff in high-pressure environments, and upholding the integrity of aviation security at all times.
Pre-Board Screening Officer
GardaWorld
Calgary, Canada
01.2019 - 01.2022
- Conducted security screening of passengers, carry-on luggage, and personal items at Calgary International Airport (YYC) in accordance with CATSA and Transport Canada regulations.
- Utilized X-ray technology, metal detectors, and physical searches to detect prohibited items and potential threats while ensuring a positive passenger experience.
- Maintained a calm and professional demeanor in high-traffic environments, balancing public safety with customer service expectations.
- Followed strict Standard Operating Procedures (SOPs) to ensure consistency, compliance, and minimal security breaches during shift operations.
- Demonstrated strong communication and interpersonal skills while interacting with a diverse population of travelers, including those requiring special accommodations.
- Contributed to a collaborative team environment by supporting fellow officers and adapting quickly to operational changes and shift rotations.
- Maintained detailed documentation of screening activity, incident reports, and equipment functionality checks in accordance with regulatory standards.
Kitchen Lead
Cineplex Seton & VIP
Calgary, Canada
01.2017 - 01.2019
- Supervised daily back-of-house operations in a high-volume VIP kitchen environment, ensuring food quality, cleanliness, and timely service during peak showtimes.
- Led a team of cooks and kitchen staff, delegating tasks, monitoring performance, and training new employees to maintain Cineplex standards and health code compliance.
- Coordinated prep schedules, inventory levels, and stock rotation to reduce waste and support efficient kitchen flow during high-demand periods.
- Assisted with performance reviews, shift scheduling, and operational planning to support continuous improvement in service delivery.
Grill Cook & Cashier
EDO Japan
Calgary, Canada
01.2017 - 12.2017
- Operated the front register and POS system, processed cash, debit, and credit transactions accurately, and maintained a friendly and efficient guest experience.
- Provided excellent customer service by greeting guests, answering menu questions, and resolving concerns quickly and professionally.
- Supported team members by jumping between kitchen and front-of-house roles as needed, demonstrating flexibility and a strong work ethic.
- Participated in opening and closing duties, including restocking, cash balancing, and station deep cleaning to ensure operational readiness.
Contract Driver / Payroll Administration
Trades Labour Corporation
Calgary, Canada
01.2017 - 12.2017
- Provided dependable and punctual contract driving services across Calgary and surrounding areas, ensuring timely deliveries and professional client interactions.
- Maintained detailed route logs, delivery confirmations, and mileage tracking for invoicing and compliance purposes.
- Ensured accuracy in wage calculations, deductions, and benefit contributions, maintaining full confidentiality of sensitive employee information.
- Adhered to all Alberta transportation regulations and company safety standards while operating personal or company-provided vehicles.
- Supported general administrative operations including filing, correspondence, and data management as required by company leadership.
Line Cook, Prep Cook, Dishwasher
National Westhills
Calgary, Canada
01.2016 - 12.2017
- Set up and stocked stations with necessary prep items, sauces, garnishes, and ingredients ahead of each shift to maintain kitchen readiness.
- Followed company recipes and portioning guidelines while adhering to food safety and sanitation standards set by Alberta Health Services.
- Maintained a clean and organized work environment by consistently sanitizing stations, tools, and storage areas throughout service.
- Adapted quickly to menu changes, new procedures, and varying kitchen roles as required in a fast-paced, team-focused setting.
Education
Pre-Board Screening Officer -
GardaWorld
Calgary, Alberta01.2022
High School Diploma -
Bishop McNally High School
Calgary, AB06-2015
Skills
- Service delivery
- Regulatory compliance
- Incident management
- Team management
- Performance evaluation
- Client relations
Job Related Certifications
First-Aid Certified
Timeline
Service Delivery Manager
Paladin Airport Security Services
04.2024 - Current
Acting Operations Manager
GardaWorld
11.2023 - 04.2024
Checkpoint Manager
GardaWorld
03.2022 - 04.2024
Pre-Board Screening Officer
GardaWorld
01.2019 - 01.2022
Kitchen Lead
Cineplex Seton & VIP
01.2017 - 01.2019
Grill Cook & Cashier
EDO Japan
01.2017 - 12.2017
Contract Driver / Payroll Administration
Trades Labour Corporation
01.2017 - 12.2017
Line Cook, Prep Cook, Dishwasher
National Westhills
01.2016 - 12.2017
Pre-Board Screening Officer -
GardaWorld
High School Diploma -
Bishop McNally High School
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