Brandon Shewnarain
Toronto,Canada
Summary
Customer service and administrative professional with experience supporting high-volume inquiries, coordinating with internal teams, and delivering accurate, timely responses to customers. Strong proficiency in MS Office (Outlook, Excel, Word), documentation, conflict resolution, and managing multiple priorities with exceptional attention to detail. Fast learner with a positive work ethic, strong analytical skills, and a commitment to providing high-quality service. Seeking to contribute to Flavorcan International as a Customer Service Associate.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever Teleservices
12.2022 - 08.2025
- Responded to customer calls, emails, and chats with professionalism, ensuring clarity and satisfaction.
- Handled inbound calls, applying strong problem-solving skills and making real-time decisions to satisfy customers.
- Accurately documented all conversations, actions, and next steps.
- Consistently met daily call centre metrics while managing a high volume of inbound calls.
- Delivered high-quality customer service by maintaining low hold times.
- Executed multiple tasks simultaneously while adapting to shifting priorities and time-sensitive deadlines.
- Supported additional adhoc responsibilities in a fast-evolving environment to ensure smooth team operations.
- Contract with Rogers Communications
Summer Student
R&B Accounting Services
06.2018 - 08.2022
- Catalogued receipts and financial documents for inclusion in financial statements.
- Entered withdrawals and deposits into the accounting software with accuracy and attention to detail.
- Digitized, organized, and filed documents to maintain efficient record-keeping systems.
- Supported administrative tasks to ensure smooth office operations.
- Summer Months
Education
Bachelor of Science Degree -
University of Toronto
Skills
- Customer Service & Inquiry Management
- MS Office (Outlook, Excel, Word)
- Data Entry & Documentation Accuracy
- Conflict Resolution & Troubleshooting
- Cross-Functional Coordination
- Organization & Time Management
- Analytical & Problem-Solving Skills
Timeline
Customer Service Representative
Foundever Teleservices
12.2022 - 08.2025
Summer Student
R&B Accounting Services
06.2018 - 08.2022
Bachelor of Science Degree -
University of Toronto