Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Scutero

Roseville,CA

Summary

I have worked in the customer service industry for over ten years. I am specialized in quality service, customer retention, productivity, and team management. I am equipped with excellent communication skills and I consistently maintain detailed logs of important events. I have an excellent memory as well as awareness of surrounding people, events and facilities. I uphold high ethical standards and I am honest with supervisors, employees and customers at all times. I always have a winning attitude and the desire to deliver an exceptional experience. I focus on setting high expectations and raising service standards and connecting with each customer I encounter.

Overview

17
17
years of professional experience

Work History

Bar-lead

TopGolf
08.2016 - Current
  • Working and running Main Bar while helping customers, making drinks and taking orders
  • Helping to oversee all three bars by making sure drinks are being made to standard, people aren't being over served, all bar staff are receiving breaks, and that each of the bars are stocked with all of the correct equipment for daily duties to get done
  • Making sure keg rooms are organized and in proper order to function smoothly throughout the working day
  • Training new bartenders and working close with managers to ensure bar staff morale is high and in good standings

Shift-Lead/Barista

Starbucks Inc.
10.2007 - 08.2016
  • I maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • I also prevented store losses using awareness, attention to detail, and integrity
  • I organized weekly sales reports for the store to see and to track product success
  • I also trained new employees, managed quality communication, customer support and product representation for each customer

Security Guard

Bayer Protective Services
01.2012 - 09.2013
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
  • Reported all incidents, accidents and medical emergencies to law enforcement
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits

Education

High School Diploma -

Oakmont Highschool

College - Computer IT, Criminal Justice

Sierra College

Skills

  • Criminal law knowledge
  • Shift work experience
  • Leadership
  • Exceptional problem solver
  • Friendly and hardworking
  • Customer-oriented
  • Full service restaurant background
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Customer service expert
  • Opening/closing procedures
  • Supervisory skills
  • Stable work history
  • Workplace safety
  • Scheduling staff
  • Staff leadership
  • Scheduling
  • Menu development
  • Portion control
  • Quality control analysis
  • Production records
  • Hiring standards
  • Hygiene standards
  • Teamwork
  • Teamwork and collaboration

Timeline

Bar-lead

TopGolf
08.2016 - Current

Security Guard

Bayer Protective Services
01.2012 - 09.2013

Shift-Lead/Barista

Starbucks Inc.
10.2007 - 08.2016

College - Computer IT, Criminal Justice

Sierra College

High School Diploma -

Oakmont Highschool
Brandon Scutero