I have worked in the customer service industry for over ten years. I am specialized in quality service, customer retention, productivity, and team management. I am equipped with excellent communication skills and I consistently maintain detailed logs of important events. I have an excellent memory as well as awareness of surrounding people, events and facilities. I uphold high ethical standards and I am honest with supervisors, employees and customers at all times. I always have a winning attitude and the desire to deliver an exceptional experience. I focus on setting high expectations and raising service standards and connecting with each customer I encounter.