
Dynamic, Hardworking and Reliable Parts and Service Manager at Highland Pines Resort, adept in parts management and customer service with a proven ability to adapt and lead in fast-paced environments. Extensive experience in leading parts and service operations, driving process improvements and ensuring customer satisfaction. Strong focus on team collaboration and dedication to work.
General:
- Helping families both pre and post purchase with the moving, set up, installation and closing of their newly built tri axle park model home, Including portable A/C installation, Electrical testing and connection of both interior and exterior appliances and units
- Overseeing, installing and directing the order, delivery and installation of parts related to the foundation and building of the unit for seasonal occupancy
- Finalizing the closing and the PDI (Pre delivery Inspection) prior to moving day to assure maximum customer satisfaction
- First point of contact for after sales service and/or warranty requirements from multiple manufacturers averaging 30/35 work orders a week through telephone and/or email communication consistently
- Managing the ordering of parts and repairs for after sales services including the dispatch of manufacturer work orders for licensed work.
Physically
- Operation of various farm tractors and various trucks to move units onto sites.
- Building Cinder block foundational piers and awkward lifting and sliding of materials in confined and/or tight spaces.
- Repetitive and strenuous tasks both high impact and low impact for various durations of time
Financially:
- Managing parts orders for past and expected sales including stock inventory within budget and in excess of 100’000$ CAD
- Submitting annual reports to manufactures regarding warrantable financial returns in excess an average of 20k annually.
- Creating and reporting spreadsheets related to internal accounting regarding previous year sales
- Assist with the snow shovelling of a community consisting of 195 homes on an “on call basis” with early start times and varying shift requirements
- Manage, Organize and coordinate a team of workers (Average 15/shift weekdays, 8/9 weekends) for the purpose of maintaining, training, and overall daily operation of the resorts amenities and features including pools, splash pads, playgrounds, washrooms etc.
- Designate and assign work orders for full time as well as seasonal staff while combining adaptability and develop personal growth in the employee through ways of equipment training and to procure new skills.
- Design, Create and implement employee scheduling on a daily basis with adaptability and shift security fulfilled
- In certain circumstances, assist with the removal and/or eviction of tenants if required with the assistance and guidance of the OPP involving record making, note taking and informational assistance
- As part of a co-op position with highschool duties included delivering and sorting mail and purchase orders, as well as various office tasks as needed
Customer service
Limited Groundwater Subsystems Operator
(2015-2025)