Brandon Rojo
Torrance
Summary
Dynamic operations manager with a proven track record at The UPS Store Inc., excelling in staff leadership and compliance monitoring. Successfully enhanced team performance through effective training and mentoring, fostering a culture of collaboration. Skilled in facility management, ensuring operational excellence while addressing client needs with innovative solutions.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Multi-Center Manager
The UPS Store Inc.
02.2020 - 03.2025
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Shift Leader
Susie Cakes
06.2015 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Trainer
85c Bakery Cafe
10.2012 - 06.2015
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Culinary Arts Business Management
Le Cordon Bleu
Pasadena, CASkills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Compliance monitoring
Timeline
Multi-Center Manager
The UPS Store Inc.
02.2020 - 03.2025
Shift Leader
Susie Cakes
06.2015 - 09.2019
Trainer
85c Bakery Cafe
10.2012 - 06.2015
Culinary Arts Business Management
Le Cordon Bleu
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