Brandon Riley
Highland
Summary
Empathetic and solutions-driven sales professional with 5+ years of experience delivering high-level of support across multiple communication channels. Skilled in resolving complex issues, managing multiple clients simultaneously, and driving up sales, and customer satisfaction. Experienced in cross-functional collaboration and passionate about value driven products, teamwork, and upholding company values.
Overview
2026
2026
years of professional experience
Work History
Customer Service / Sales / IT Support
Upscale Audio
Sales Representative
Upscale Audio
11.2019 - 02.2025
Identifying new customers, calling, and emailing.
Explain to customers the value of the product.
Proven ability to exceed monthly goals.
High focus on long-term client value and retention.
Ability to explain complex situations simply.
High execution for handling irate customers.
High call volume.
Customer Support
Upscale Audio
12.2021 - 02.2025
- Maintained and updated detailed spreadsheets.
- Created and enforced a standardized documentation process for returned products.
- Developed and managed a reintegration workflow for inspected gear for inventory.
- Managing messaging systems, HubSpot's/Intercom.
- Resolve service ticket issues.
IT Support
Upscale Audio
01.2020 - 04.2020
- IT Help Desk.
- Troubleshooting with clients on home network issues.
- Assist with the PC setup of new onboarding employees.
- Ability to prioritize, multitask, and manage time.
- Test/Diagnostic reports updating hardware and software.
Lead Tech (Staff)
Water Of Life Community Church
04.2018 - Current
- Maintained detailed records of work performed, including troubleshooting so that resolutions could be achieved
- Managed stage layout & setup
Contracted Lead Tech
Water Of Life Community Church
08.2017 - Current
- Led & Managed 20+ associates, volunteers / In charge of filling needed positions
- Orchestrated sound for Youth Ministries, memorials, weddings, Sound Engineering.
Education
High School Diploma -
Grand Canyon University
Skills
- Customer Relationship Management (CRM)
- Customer Support
- Technical Troubleshooting
- Microsoft Office Suite & Google Workspace
- IT Help Desk
- Data Entry & Documentation
- Service Ticket Resolution
- Multichannel Support: Email, Chat, Phone
- Tier 1 and Tier 2 Support
- Coordination with Manufacturers
- Diagnostic Reporting
- PC Setup
- Inventory Processing
- Time Management
- Attention to Detail
Timeline
Customer Support
Upscale Audio
12.2021 - 02.2025
IT Support
Upscale Audio
01.2020 - 04.2020
Sales Representative
Upscale Audio
11.2019 - 02.2025
Lead Tech (Staff)
Water Of Life Community Church
04.2018 - Current
Contracted Lead Tech
Water Of Life Community Church
08.2017 - Current
Customer Service / Sales / IT Support
Upscale Audio
High School Diploma -
Grand Canyon University