Brandon Reyes
Downey
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales, and reliability. Plans, delegates, and follows up on expected tasks, assignments, and activities to meet expectations and objectives. Reliable key holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Key Holder
Stater Bros
Whittier
11.2019 - Current
- Reconciled daily sales receipts against cash drawer for accuracy.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Inspected physical condition of store premises to identify any maintenance issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with management to determine key tasks and delegate to staff members.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Customer Service Representative
Stater Brothers Markets
Downey
09.2018 - 11.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
Cashier
Stater Brothers Markets
Downey
09.2017 - 09.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
Service Deli Clerk
Stater Brothers Markets
Downey
02.2017 - 09.2017
- Informed customers of deli specials to increase profits.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Assisted customers with product selection by providing information on various options available.
- Checked expiration dates on products regularly to ensure freshness of food items sold in the deli department.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Sliced cold cuts using meat slicer following proper safety procedures.
Courtesy Clerk
Stater Brothers Markets
Downey
09.2016 - 02.2017
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Escorted customers to desired merchandise location.
- Promptly responded to customer requests or complaints in an appropriate manner.
Education
Retail Management Certificate - Business
Cerritos College
Norwalk, CA06-2023
High School Diploma -
Downey High School
Downey, CA06-2016
Associate of Science - Business Management
Cerritos College
Norwalk, CASkills
- Cash handling
- Inventory management
- Visual merchandising
- Sales Performance Reporting
- Employee training
- Customer Engagement
- Collaborative Team Management
- Problem solving
- Clear Communication
- Effective Time Management
- In-Depth Product Knowledge
- Sales strategies
- Safety Compliance
- Promotional campaigns
Certification
- Retail Management Certificate
- CPR certification
References
References available upon request.
Timeline
Key Holder
Stater Bros
11.2019 - Current
Customer Service Representative
Stater Brothers Markets
09.2018 - 11.2019
Cashier
Stater Brothers Markets
09.2017 - 09.2018
Service Deli Clerk
Stater Brothers Markets
02.2017 - 09.2017
Courtesy Clerk
Stater Brothers Markets
09.2016 - 02.2017
Retail Management Certificate - Business
Cerritos College
High School Diploma -
Downey High School
Associate of Science - Business Management
Cerritos College