Brandon Restoule
Sudbury,Ontario
Summary
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Barista
Kuppajo Espresso Bar
05.2023 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
Customer Service Representative
NTT Business Process Outsourcing
03.2023 - 05.2023
- Investigated and resolved account issues by offering applicable options to customers.
- Processed applications for new accounts.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
Media Assistant
River and Sky Music and Camping Festival
04.2022 - 08.2022
- Served as primary point of contact for incoming media calls, requests for meetings and interviews with company executives and experts.
- Engaged in photography, graphic design and video content creation.
Assistant
Canada Revenue Agency, CRA Charitable Campaign
04.2021 - 08.2021
- Worked closely with Regional Co-Leads to maintain optimum levels of communication to effectively and efficiently complete projects
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
Sales Associate, Key Holder
Claire's Stores
04.2016 - 11.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Philosophy
Laurentian University
Greater Sudbury, ON04.2022
Graduate Certificate - Design And Visual Arts
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2017
High School Diploma -
Collège Notre-Dame
Greater Sudbury, ON06.2015
Skills
- Adaptability
- Conflict resolution
- Critical thinking
- Multitasking abilities
- Customer service
- Computer proficiency
- Grammar usage
- Sales Expertise
- Retail Sales Customer Service
Timeline
Barista
Kuppajo Espresso Bar
05.2023 - 07.2023
Customer Service Representative
NTT Business Process Outsourcing
03.2023 - 05.2023
Media Assistant
River and Sky Music and Camping Festival
04.2022 - 08.2022
Assistant
Canada Revenue Agency, CRA Charitable Campaign
04.2021 - 08.2021
Sales Associate, Key Holder
Claire's Stores
04.2016 - 11.2018
Bachelor of Arts - Philosophy
Laurentian University
Graduate Certificate - Design And Visual Arts
Cambrian College of Applied Arts And Technology
High School Diploma -
Collège Notre-Dame
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