Brandon Ponce
Rancho Cucamonga
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Warehouse Packer
Amazon
04.2024 - Current
- Pack and label products accurately for efficient shipping and inventory management.
- Operate forklifts and pallet jacks to transport materials within warehouse settings.
- Maintain cleanliness and organization of packing area to ensure safe working conditions.
- Collaborate with team members to meet daily production targets consistently.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Retail Sales Associate
Nike Factory Outlet
06.2022 - 02.2024
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Collaborated with team to maintain visual merchandising standards, promoting seasonal promotions effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Barista
Starbucks
06.2019 - 05.2022
- Operated espresso machines to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations and equipment.
- Trained new employees on operational procedures and company policies for seamless integration.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
No Degree - Computer Science
Chaffey College
Rancho Cucamonga, CA05-2027
Skills
- Time management
- Friendly and outgoing
- Cash handling
- Cleanliness
- Order taking
- Customer service
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Packer
Amazon
04.2024 - Current
Retail Sales Associate
Nike Factory Outlet
06.2022 - 02.2024
Barista
Starbucks
06.2019 - 05.2022
No Degree - Computer Science
Chaffey College