Brandon Paterson
Toronto,ON
Summary
Dedicated professional with strong customer service, problem-solving, and relationship management skills. Committed to enhancing team performance while ensuring safety compliance and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Cremation Service Team
Gateway Petmemorial Services Ltd
11.2011 - 06.2026
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Identified customer requirements promptly, enhancing service delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed innovative ideas and solutions, contributing to improved team performance.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Delivery/Pickups of Urns to clinics and hospitals
- Covered for drivers when needed to do their daily Clinics and hospitals pick ups and deliveries
- Assisted with Warehouse duties as needed
Education
High School Diploma -
Mary Ward Secondary HighSchool
06-1995
Skills
- Cremation procedures
- Safety compliance
- Customer service
- Client relations
- Relationship management
- Team collaboration
- Problem solving
- Analytical skills
- Verbal communication
- Loading and unloading
- Heavy lifting
- City and non-city driving
Timeline
Cremation Service Team
Gateway Petmemorial Services Ltd
11.2011 - 06.2026
High School Diploma -
Mary Ward Secondary HighSchool