Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

BRANDON PALACIOS FERRER

Wildomar

Summary

Cal Poly Pomona graduate with 4+ customer service experience, about 2 years of operations management experience, as well as marketing experience related to real estate. Proficient in Microsoft Suite programs and experienced in providing excellent customer service in many diverse, high-intensity environments. I provide exceptional analytical and problem-solving skills, with an emphasis on the creation of adaptable strategies to streamline work processes. I work very well in team settings and excel individually. I enjoy learning new things and tend to pick them up quickly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Experience Manager

EōS Fitness
04.2025 - Current
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Utilized Medallia to monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.

Assistant Maintenance and Operations Manager

Radiant Properties
06.2021 - Current
  • Conducted on-site property inspections to identify issues early, document conditions, perform repairs, and coordinate with contractors to ensure timely and cost-effective completion.
  • Prepared and submitted maintenance reports and breakdowns of required repairs, associated costs, and recommended next steps for manager approval.
  • Collaborated with management in strategic planning and operational decisions related to property upkeep, project prioritization, and long-term asset decisions.

Assistant Operations Manager

EōS Fitness
12.2024 - 03.2025
  • Assisted in oversight of daily facility operations, ensuring cleanliness, equipment functionality, and member satisfaction in a fast-paced, high-volume fitness center.
  • Led and supported front desk and operations staff, including performance management, team development, conflict resolution.
  • Collaborated with other departments, such as fitness training and sales, to support gym events and handle customer inquiries.
  • Consistently met and exceeded monthly sales targets by driving payments on member accounts, promoting retail apparel, and increasing beverage sales through team coaching and strategic upselling at the front desk.

Building Manager

Bronco Recreation and Intramural Complex (BRIC) - Associated Students Incorporated - Cal Poly Pomona
01.2023 - 08.2024
  • Coordinates and directs the overall organization and operation of the fitness facility.
  • Communicates with other departments to ensure the gym is operating efficiently and effectively.
  • Ensures safety of all guests by administering first aid when needed and always standing by in case of an emergency.
  • Ensures security of all guests and members by monitoring guest behaviors and enforcing gym policies when needed.

Sales Representative

College Works Painting
02.2020 - 06.2020
  • Pursued hundreds of contacts per week, obtaining leads from diverse pipelines and maintaining strong conversion rates.
  • Enhanced customer retention and sought out new business with skilled use of successful territory management plan.
  • Overcame objections with effective product demonstrations and persuasive communication skills.
  • Managed different marketing resources to boost customer engagement.

Education

B.S. - Business Administration – Finance, Real Estate, and Law

California Polytechnic University Pomona
Pomona, CA

Skills

  • Versatile in dynamic environments
  • Strategic analytical skills
  • Organized
  • Effective communicator
  • Attentive to details
  • Adaptable learner
  • Strong interpersonal skills
  • Collaborative team player
  • Performance-oriented

Certification

  • Security Guard Card
  • C.P.R. Certified
  • First Aid certified
  • Certified Affordable Housing Provider

Additional Experience

  • May 2022 – Current - Security Guard – High Rock Security | Oakland, CA
  • October 2022 – September 2023 - Event Host/Party Pro – Sky Zone Trampoline Park | Covina, CA
  • November 2021 - May 2022 - Lift Operator – Mammoth Mountain Ski Resort | Mammoth Lakes, CA
  • June 2021 – November 2021 - Dishwasher – The Cheesecake Factory | Temecula, CA
  • September 2019 – March 2020 - Dishwasher – TPC Harding Park – PGA Tour Municipal Golf Course | San Francisco, CA
  • October 2018 – March 2019 - Cashier/Prep Cook – Little's Caesar's Pizza | Murrieta, CA
  • May 2015 – May 2017 On-Site Representative - FlipFoto | Chicago, IL

Timeline

Member Experience Manager

EōS Fitness
04.2025 - Current

Assistant Operations Manager

EōS Fitness
12.2024 - 03.2025

Building Manager

Bronco Recreation and Intramural Complex (BRIC) - Associated Students Incorporated - Cal Poly Pomona
01.2023 - 08.2024

Assistant Maintenance and Operations Manager

Radiant Properties
06.2021 - Current

Sales Representative

College Works Painting
02.2020 - 06.2020

B.S. - Business Administration – Finance, Real Estate, and Law

California Polytechnic University Pomona

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BRANDON PALACIOS FERRER