Brandon Pak
San Jose
Summary
Customer-focused Front of House Team Member with nearly 3 years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner
Sweet Maple
03.2024 - Current
- "Cradle to the grave" with all tasks.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted with training new front of house employees on procedures and policies.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Earned consistently high tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Informed customers of daily specials, menu items, and restaurant policies.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Adhered to all health code regulations when handling food items or beverages.
- Enforced safety protocols within the restaurant environment at all times.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Greeted customers and provided friendly customer service.
Front of House Server
Mendocino Farms
05.2021 - 10.2023
- Facilitated breaks for fellow coworkers when management was lackluster.
- Processed orders and sent to kitchen employees for preparation.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Cross-trained in other areas such as bussing tables/drinks if needed.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Performed opening and closing duties such as counting money, organizing supplies.
- Prepared drinks upon request according to recipes and standards set by management.
- Answered phone calls, took reservations, and answered inquiries.
- Handled high intensity situations on a daily basis with great efficiency
Front of House Employee
Chick-fil-A
Education
High School Diploma -
De Anza College
Cupertino, CASkills
- Astute Detail with Food
- Money Handling
- Team Collaboration
- Training and Mentoring
- Customer Relations
- Menu Memorization
- Payment Transactions
- Customer Complaint Resolution
Certification
- California Food Handler's License
Timeline
Food Runner
Sweet Maple
03.2024 - Current
Front of House Server
Mendocino Farms
05.2021 - 10.2023
Front of House Employee
Chick-fil-A
High School Diploma -
De Anza College
- California Food Handler's License
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