Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brandon Noël

Moncton,Canada

Summary

Dynamic and result-driven professional with extensive experience in customer service roles at River of the Little Fire Inc and Great Canadian Entertainment. Excelled in improving inventory management and enhancing guest service efficiency. Demonstrates strong leadership and bilingual communication skills, with a proven track record of resolving issues promptly and training new staff effectively.

Overview

11
11
years of professional experience

Work History

Convenience Store Clerk

River of the Little Fire Inc
04.2014 - 10.2017
  • Greeted and served customers in a helpful and friendly manner.
  • Checked gas levels daily and changed gas prices weekly.
  • Logged and sorted all gas and tobacco purchases.
  • Helped customers find what they are looking for.
  • Received store orders.
  • Optimized floor layout, allowing easy access to popular products and improving overall store appearance.
  • Collaborated with team members, ensuring a smooth workflow.
  • Assisted in training new employees on essential job functions.
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Improved inventory management by conducting regular stock audits and maintaining accurate records.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Hotel Guest Service Agent

Great Canadian Entertainment
01.2017 - Current
  • Address telephone and personal inquiries.
  • Create, modify and cancel room reservations.
  • Maintain room security by providing effective key control and confidentiality.
  • Follow shift checklists to ensure all duties are completed in a timely manner.
  • Keep management promptly and fully informed of problems and unusual matters of significances.
  • Maintain standards of punctuality, uniform presentation and personal hygiene.
  • To be aware of and comply with company and house rules.
  • Attend team meetings as requested.
  • Complete training and learning when applicable.
  • To be able to navigate through OPERA, Word, Excel, Symphony, Cisco, Kaba, etc.
  • Settle guest billing using various payment methods (cash, debit, credit, gift card, casino points redemption voucher, casino comp, credit card authorization form, etc).
  • To be able to do route reservation billing to the correct account (Expedia, Booking.com, etc).
  • Train and assist new employees in an effective and efficient manner.
  • Help management with special tasks and projects.

Education

High School Diploma -

Clément Cormier
Bouctouche, NB
06.2016

Bachelor In Individualized Studies - Physical Education Teaching And Coaching

Université de Moncton
Moncton, NB

Skills

  • Excellent work ethic with a dedicated and positive attitude
  • Friendly, energetic and outgoing personality
  • Ambitious, perseverant and dedicated; dynamic and result-driven
  • Great problem solving with strong leadership and multitasking skills
  • Strong communication skills in both official languages (French and English)
  • Ability to work flexible hours

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Hotel Guest Service Agent

Great Canadian Entertainment
01.2017 - Current

Convenience Store Clerk

River of the Little Fire Inc
04.2014 - 10.2017

High School Diploma -

Clément Cormier

Bachelor In Individualized Studies - Physical Education Teaching And Coaching

Université de Moncton

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Brandon Noël