Phong Nguyen
SmokingRibs
midway city
2
Languages
1
Certification
9
years of professional experience
I am a person who consistently exceeds company objectives to secure client and loyalty.
I am a professional hospitality worker, who is ready to excel in fast paced environment. There is proven track record in ensuring exceptional customer service and satisfaction. I really value teamwork so there is a strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results driven, with positive attitude and excellent communication skills.
Work History
Server
4 Years 1 Month- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Processed orders accurately using point-of-sale systems for efficient transactions.
- Maintained cleanliness and organization of dining area to create inviting atmosphere.
- Contributed to team efforts by supporting colleagues during peak hours and busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Football Coach
4 Years 7 Months- Developed and implemented training programs to enhance player skills and teamwork.
- Established a positive team culture that promotes sportsmanship and resilience among players.
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Server
4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently while maintaining high service standards.
- Assisted in training new servers on menu items and service protocols.
Busser/ Foodrunner
6 Months- Clean tables, brought back dishes and silverware for dishwashers
- Help run the food line, make sure it was running smoothly
- Ran food to customers and help customers out with recommendations and the menu
Wire Assembler
6 Months- Assembled wires for airplanes’ parts
- Delivered materials and supplies to Boeing
- Shadowed engineers at the company as an intern
Cashier
3 Months- Handled cash
- Answering phone calls and providing customer service
Education
Associate in Business Administration
High School Diploma
Skills
Cash management
Guest engagement
Cash handling
Detail-oriented
Analytical
Strong work ethic
Professional appearance
Financial modeling
Accomplishments
- Graduated High School with Distinguished Honor Roll
Certification
BLS
NIHSS
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Server
SmokingRibs
02.2022 - 03.2026Read More
Football Coach
Westminster High School
05.2021 - 12.2025Read More
Server
Ryu Ramen
11.2019 - 03.2020Read More
Busser/ Foodrunner
EMC
04.2019 - 10.2019Read More
Wire Assembler
U.S. Technical
01.2018 - 07.2018Read More
Cashier
Walgreens
09.2017 - 12.2017Read More
Westminster High
High School Diploma
Read More
Golden West College
Associate in Business Administration
Read More