Brandon Munoz

• Conduct interviews with applicants and recipients of aid to assist in completing and clarifying application forms for eligibility determination. These interviews may take place in-person at the Department of Public Social Services, by phone, or at locations such as homes, hospitals, or nursing homes. Gather information on income, financial resources, and obligations, and resolve discrepancies through follow-up interviews, phone calls, or correspondence.

• Determine eligibility in accordance with established procedures; dictate or record information for case records.

• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.

• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.

• Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.

• Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.

• Compute amount of grant authorized and perform other similar required computations.

• Prepare and maintain other documents associated with the eligibility determination process.

• On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear in need of social services to designated social work staff members after completing the appropriate referral forms.

• Leads, teaches, and conducts diversified recreation activities at various recreational facilities, including parks, schools, and the recreation center.

• Supervises and schedules established programs of recreational activities for children and adults.

• Follows structured curriculum and facilitates daily recreational and enrichment activities which include but are not limited to games, sports, art, music and crafts for program participants.

• Assists with the preparation and operation of recreation/sports camps or other large programs and events; provides oversight and conducts classes/activities for program participants under the guidance and direction of a Senior Recreation Leader.

• Implements and monitors District procedures with respect to participant safety.

• Resolves program issues within established guidelines; suggests program improvements.

• Inspects program areas and equipment and recommends maintenance and repair as needed.

• Transports, issues, receives, and controls the use of recreational equipment and supplies; monitors equipment inventories and recommends procurement of items as needed.

• Performs general office duties, including basic cashiering, answering the telephone, greeting patrons, light typing, data entry, copying, and filing; prepares flyers, calendars, and other routine publicity; prepares routine reports of participation and activities.

• Assists in the encouragement of participation and good sportsmanship.

• Responds to patrons’ needs for assistance or information.

• Maintains recreational facilities, storage sites, and other work areas in a clean and orderly condition, including securing equipment and materials at the close of the workday and performing basic custodial duties; may assist with opening, closing, and securing buildings for events.

• Administers first aid and CPR as necessary.

• Maintains accurate logs and records of work performed and materials and equipment used.

• Observes and complies with all District and mandated safety rules, regulations, and protocols.

• Performs other related duties as assigned.

• Sorted offloaded materials and packaged them onto secure pallets

• Assist customers in loading their vehicles needed for landscaping and decor

• Supply building materials for builders, contractors, and home owners in Southern California

• Contributed to a positive working atmosphere through open communication and cooperation with colleagues at all times.

• Knowledgeable in products such as cement, brick, block, gravel, natural stones and firewood

• Transported, loaded, unloaded and stacked materials.

• Moved goods between warehouse locations according to shipment and storage needs.

• Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.

• Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.

• Communicate membership and fitness offers in a clear and concise manner

• Answer telephone and assist callers by providing information

• Effectively and professionally enroll guests using company sales techniques and protocols

• Provide assistance to guests

• Maintain informational and operational records

• Set up formats for reports and files

• Execute sales model with each guest and create new connections

• On-board new members successfully and efficiently