BRANDON M RICH
PICO RIVERA
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
22
22
years of professional experience
Work History
Driver
Door Dash / Grub Hub / Uber Eats
08.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Installation Technician
DirecTV/ ATT
02.2016 - 05.2019
- Install home and business satellite systems
- Answer maintenance calls and troubleshooting requests efficiently and follow schedule closely
- Resolved customer issues in a clear, courteous and straightforward manner.
- Isolate faults in satellite components and units
Software Support
Avery Products
08.2015 - 01.2016
- Answered product questions with up-to-date knowledge of sales and software support
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
Regional Account Manager
AVA Technology
01.2014 - 11.2014
- Diagram and program L.E.D.'s to properly give customers estimates
- Boosted website traffic by creating an integrated social media strategy.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
- Maintained and organized a customer database of over 200 clients nationwide.
Customer Service Rep Shoe Dept
Nordstrom Rack
02.2013 - 07.2013
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Courier
Foundation Laboratory
10.2010 - 01.2012
- To prepare reports and supplies for proper delivery of lab results.
- To pick up specimens from various places and take them back to the laboratory for testing.
- Redirected shipments en route in response to customer requests.
- Picked up incoming stock and delivered materials to designated locations.
Universal Banker
US Bank/Cal National Bank
07.2007 - 06.2010
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Developed reputation as an efficient service provider with high levels of accuracy.
Cashier
Bed, Bath & Beyond
01.2006 - 02.2007
- I have many tasks in which I have to perform on a daily basis in shipping & receiving, such as scanning, opening, pricing and tagging.
- I also have extensive training with various products and cashier procedures.
- Won several awards for speed and accuracy in inventory.
Game Room Attendant/Team2 Trainer (supervisor)
Chuck E. Cheese
10.2003 - 11.2005
- Assisted in providing a safe, fun, clean environment for the guests - both kids and parents by ensuring all games are working properly.
- Minor repairs of token and ticket jams and some fixing of things taught about some games.
- I trained managers from other stores and new cast members in the workings of all the machines and knowledge on how to fix them.
Education
Bachelor of Arts - International Business and Marketing
Cal Poly Pomona University
Pomona, CA01.2016
Associate of Science - Natural Sciences
Citrus College
Glendora, CA06.2006
Skills
- Windows 98-XP Professional
- Microsoft Office
- Coral Draw
- Java
- HTML
- C
- WPM: 80
- Social media
- Internet marketing
- Team player
- Organized
Timeline
Driver
Door Dash / Grub Hub / Uber Eats
08.2019 - Current
Installation Technician
DirecTV/ ATT
02.2016 - 05.2019
Software Support
Avery Products
08.2015 - 01.2016
Regional Account Manager
AVA Technology
01.2014 - 11.2014
Customer Service Rep Shoe Dept
Nordstrom Rack
02.2013 - 07.2013
Courier
Foundation Laboratory
10.2010 - 01.2012
Universal Banker
US Bank/Cal National Bank
07.2007 - 06.2010
Cashier
Bed, Bath & Beyond
01.2006 - 02.2007
Game Room Attendant/Team2 Trainer (supervisor)
Chuck E. Cheese
10.2003 - 11.2005
Bachelor of Arts - International Business and Marketing
Cal Poly Pomona University
Associate of Science - Natural Sciences
Citrus College
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