Brandon Morales
Inglewood
Summary
Proven leader and efficient problem-solver, adept at enhancing team productivity and customer satisfaction at BJ's Restaurant & Brewhouse. Excelled in training and mentoring staff, leveraging exceptional customer service skills, and implementing safe food handling practices. Achieved significant improvements in workflow efficiency and conflict resolution, contributing to a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
BJ's Restaurant & Brewhouse
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Server
BJ's Restaurant & Brewhouse
10.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Morningside High School
Inglewood06-2016
Skills
- Training and mentoring
- Strong work ethic
- Goal oriented
- Memory retention
- Decision-making
- Safe food handling
- Cash handling
- Attention to detail
- Exceptional customer service
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Supervisor
BJ's Restaurant & Brewhouse
02.2024 - Current
Server
BJ's Restaurant & Brewhouse
10.2017 - Current
High School Diploma -
Morningside High School
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