Brandon McDonald
Burlington,ON
Summary
Punctual and honest Cashier Supervisor with solid background in warehouse environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Clerk
Wolseley Industrial Group, a Ferguson Enterprise
05.2023 - 09.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Utilized forklift or reach to load, unload, transport and store goods.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
Cashier Supervisor
Rona
09.2013 - 05.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Monitored areas for security issues and safety hazards.
Shipping Associate
Rona
08.2012 - 09.2013
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Assisted staff in shipping processes such as proper handling and storage.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
High School Diploma -
Corpus Christi Catholic Secondary School
Burlington, ON06.2013
Skills
- Customer Preferences
- Customer Service
- Strong Computer Knowledge and Skill
- Complaint Handling and Resolution
- Investigating Problems
- Data Entry
- Sorting and Labeling
- Hardware Replacement
- Component Replacements
Attention to Detail
Shipping and receiving
Heavy Lifting
Timeline
Shipping and Receiving Clerk
Wolseley Industrial Group, a Ferguson Enterprise
05.2023 - 09.2024
Cashier Supervisor
Rona
09.2013 - 05.2023
Shipping Associate
Rona
08.2012 - 09.2013
High School Diploma -
Corpus Christi Catholic Secondary School
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