Brandon Martinez
Menlo Park
Summary
Dedicated professional experienced in service operations and customer service, with a focus on safety and reliability. Holds certifications as an electrician and scissor lift operator, complemented by strong organizational and leadership skills. Bilingual in English and Spanish, with hands-on experience and a current Electrical Trainee card. Prepared to leverage technical skills and a strong work ethic to support team objectives and enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Operation Specialist
Avantor Sciences
Remote
03.2022 - Current
- Ensure smooth operations and efficiency within the company by coordinating service processes and managing service requests.
- Implement solutions to improve performance, and track service metrics.
- Collaborate effectively with cross-functional teams, demonstrating strong communication, and attention to detail.
- Assisted in developing service protocols for improved customer satisfaction.
- Facilitated training sessions for new staff on operational procedures and tools.
Shipping & Receiving
AI Industries
Redwood City
12.2020 - 03.2022
- Managed incoming and outgoing shipments while ensuring accurate inventory records.
- Coordinated with carriers to schedule timely deliveries and efficient shipment processing.
- Directed warehouse activities, encompassing shipping and receiving, inventory control, and order fulfillment.
- Maintained comprehensive records of all shipping and receiving activities within company database.
- Inspected freight for damage or missing parts before processing shipments.
Day Porter
Service By Medallion
Mountain View
05.2019 - 02.2020
- Maintained cleanliness and organization of premises, sanitized common areas, restocked supplies, and performed light maintenance.
- Assisted with minor repairs and maintenance tasks as needed.
- Conducted routine inspections to ensure high standards of hygiene and safety.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Cashier/Kitchen Prep Cook
Little Caesars Pizza
Redwood City
05.2018 - 05.2019
- Prepared pizzas and provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of cashier area during busy shifts.
- Collaborated with team members to ensure timely order fulfillment.
Section Leader
Trader Joe’s
Menlo Park
04.2017 - 05.2018
- Engaged with customers to provide assistance and resolve inquiries effectively.
- Managed a specific store section, ensuring product availability, attractive displays, and customer satisfaction.
- Led and supported team members to ensure smooth store operations.
Education
Electrician Trainee - Electrician
Institute For Business & Technology
San Jose, CA11-2025
High School Diploma -
Woodside High School
Redwood City, CA06-2016
Skills
- Leadership and team management
- Problem solving and critical thinking
- Organizational and time management
- Customer service excellence
- Data analysis and reporting
- Facility maintenance and safety
- Electrical systems repair
- Single-phase and three-phase motor operation, and AC/DC power design and functions
- NEC code compliance, residential, and commercial wiring practices
- Conduit bending and installation for residential and commercial systems
- Customer service
Certification
- Electrical Trainee Card
- Electrical Safety Certification
- Scissor Lift Certification
- Lockout/Tagout Control of Hazardous Energy Certification
- CPR Certified- American Safety & Health Institute
Languages
English
Professional
Spanish
Professional
Accomplishments
- 2016 SIMS Metal Management Environmental Scholarship
Timeline
Service Operation Specialist
Avantor Sciences
03.2022 - Current
Shipping & Receiving
AI Industries
12.2020 - 03.2022
Day Porter
Service By Medallion
05.2019 - 02.2020
Cashier/Kitchen Prep Cook
Little Caesars Pizza
05.2018 - 05.2019
Section Leader
Trader Joe’s
04.2017 - 05.2018
Electrician Trainee - Electrician
Institute For Business & Technology
High School Diploma -
Woodside High School
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