Brandon Lyng
Operations Facilitator
Toronto,Canada
Summary
Results-driven operations leader specializing in brand management and customer service. Spearheaded new store launches, significantly boosting brand visibility via targeted public relations efforts. Demonstrated ability in problem-solving and compliance training, fostering high-performing teams in fast-paced environments. Skilled in process optimization and cost control through effective collaboration with consultants and team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Coast2Coast First-Aid Training
Toronto, ON
06.2024 - Current
- Conducted first aid training across multiple locations in GTA, Alberta, and Ottawa.
- Organized equipment as per instructor specifications to ensure effective training delivery.
- Executed location audits to assess operational compliance and safety standards.
- Enhanced brand growth and awareness through targeted initiatives and community engagement.
- Managed inventory to maintain optimal stock levels and reduce waste.
- Ensured adherence to safety regulations, fostering a secure work environment for staff.
- Identified deficiencies through root-cause analysis, implementing solutions to improve processes.
- Oversaw staffing needs, including recruitment, onboarding, and necessary disciplinary actions.
Operations Manager
AJ Sports -Memorabilia
toronto, ON
01.2023 - 06.2024
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions.
- Directed day-to-day operations by implementing strategies aligned with business plan objectives.
- Monitored efficiency of processes and team performance to enhance customer service.
- Organized setup processes for athletes, ensuring all requirements satisfied.
- Conducted inventory assessments and prepared stock for smooth operations.
- Collaborated with team leaders on quality audits to ensure standards met.
- Engaged attendees at expo during networking events.
- Assisted athletes as handler, addressing various needs throughout events.
Retail Store Opearations
Prohibition -Smoking Accessories
Montreal, Canada
08.2015 - 10.2022
- Managed Canadian territory, overseeing 28 store developments across multiple regions.
- Supported 9 franchisees and corporate circuit with strategic initiatives and training.
- Engaged in brand awareness campaigns and public relations efforts as Brand Ambassador.
- Conducted site visits, audits, and generated location reports to ensure compliance.
- Coordinated marketing events and sponsorships, enhancing Prohibition's community presence.
- Represented Prohibition at trade shows, launching new products and engaging with attendees.
- Provided immediate support for emergency situations, ensuring operational continuity.
- Collaborated with management on product development and quarterly updates.
- Completed day-to-day duties accurately and efficiently.
Operations Manager
Le Smart Burger
Montreal, Canada
06.2008 - 08.2015
- Directed daily operations, ensuring efficient restaurant functionality and profitability.
- Oversaw staff scheduling to optimize service levels during peak hours.
- Executed hiring and training processes, enhancing workforce capabilities.
- Developed comprehensive operating manual detailing policies and procedures.
- Streamlined workflow processes, improving efficiency in food preparation.
- Collaborated with suppliers to negotiate favorable terms and ensure product quality.
- Monitored compliance with health and safety regulations within kitchen area.
- Managed customer satisfaction initiatives, addressing complaints effectively.
Manager
Le Skratch
Laval, Canada
06.2004 - 08.2008
- Oversaw daily operations of largest resto-bar in Quebec with 1,000+ capacity.
- Managed vendor relationships to uphold quality standards and service levels.
- Developed training programs to enhance staff skills and competencies.
- Implemented process improvements to increase efficiency in service delivery.
- Coordinated cross-departmental projects to streamline workflows and communication.
- Established key performance indicators to monitor team productivity and effectiveness.
- Enforced customer service standards to resolve issues and maintain quality.
- Supervised floor staff of over 25 employees to improve service efficiency.
Education
Business
Concordia UNIVERSITY
Montreal, QC01-2014
Skills
- Leadership
- Reliability
- Social perceptiveness
- Problem solver
- Data analysis
- Customer service
- Operations
- Brand management
- Compliance training
- Event planning
- Site auditing
- Operations management
- Public speaking
- Strategic planning
- Problem solving
- Product development
- Conflict resolution
Affiliations
- IWS (International Wrestling Syndicate. -Ring Announcer
- MRCC (Mount Royal Curling Club) -Vice
Certification
- CanSell (AGCO), 01/01/23
- Cardio-Secour (CNESST), 01/01/22
- Gambling Awareness (Lotto-Quebec), 01/01/07
- Bartending Management (LBS), 01/01/05
Languages
English
Native language
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Operations Manager
Coast2Coast First-Aid Training
06.2024 - Current
Operations Manager
AJ Sports -Memorabilia
01.2023 - 06.2024
Retail Store Opearations
Prohibition -Smoking Accessories
08.2015 - 10.2022
Operations Manager
Le Smart Burger
06.2008 - 08.2015
Manager
Le Skratch
06.2004 - 08.2008
Business
Concordia UNIVERSITY
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