Chantal Taylor
Kelowna
Summary
Dynamic customer service professional with extensive experience at Weed Man Lawn Care Services, adept at problem resolution and active listening. Proven track record in upselling and enhancing customer relations, while effectively managing high-pressure situations. Skilled in call center operations and prioritization, contributing to sales growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Weed Man Lawn Care Services
01.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products to offer accurate information to customers.
- Collaborated with team members when needing help.
- Adapted quickly to new processes and changes in customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lead Dispatcher
Mario’s Towing
01.2020 - 01.2023
- Coordinated dispatch operations, ensuring timely response to service requests.
- Managed communication between drivers and clients to enhance service efficiency.
- Trained new dispatch staff on operational protocols and best practices.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Prioritize 911 calls and rerouting drivers while taking calls as well.
Waitress
Old Spaghetti Factory
12.2018 - 12.2020
- Delivered exceptional customer service in high-volume dining environment
- Managed multiple tables efficiently, ensuring timely order delivery
- Resolved customer complaints swiftly, fostering positive relationships and repeat business
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Onoway High School
OnowaySkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Call center operations
- Call management
- Prioritization
Timeline
Customer Service Representative
Weed Man Lawn Care Services
01.2023 - Current
Lead Dispatcher
Mario’s Towing
01.2020 - 01.2023
Waitress
Old Spaghetti Factory
12.2018 - 12.2020
High School Diploma -
Onoway High School