Brandon Lanthier
Langley,British Columbia
Summary
Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams from diverse backgrounds while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premium Bartender
Canucks Sports & Entertainment
2023.10 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Manager
The Parlour Restaurants
2020.01 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Air Canada Signature Suite
Compass Group Management
2017.08 - 2018.02
- Crafted innovative cocktail menu for both Air Canada's in flight and Signature Suite programs
- Worked with multiple vineyards to secure unique, limited production vintages at exclusive prices
- Responsible for ensuring comfort of multiple Air Canada VIP customers and international dignitaries
Head Trainer/Manager
Nordstrom
2015.08 - 2017.02
- Provided mentorship to staff and upper management on company and department policies, procedures, and labor efficiencies
- Redeveloped existing training material to reflect Canadian standards and bylaws
- Effectively met daily deadlines to ensure consistent progress made towards completion of restaurant and lounge requirements prior to opening day
Education
Diploma - Social Service Worker
Vancouver Career College
Surrey, BC01.2024
Pre-apprenticeship - Joinery (Cabinetmaker) Foundation
British Columbia Institute of Technology
Burnaby, BC09.1999
High School Diploma -
North Island Secondary School
Port McNeill, BC06.1998
Skills
- Social Perceptiveness
- Employee Performance Reviews
- Supervision and Leadership
- Cultural Awareness
- Vendor Relationship Management
- Coaching and Development
- Team Leadership
- Operations Management
- Project and Program Management
Accomplishments
1. Competing Triathlete
2. Restaurant Development & Design
Languages
English
Native or Bilingual
Certification
1. Serving It Right
2. FoodSafe
3. WHIMIS
4. First AID/CPR
5. NVCI: Non-Violent Crisis Intervention
4. ASIST: Applied Suicide Intervention Skills Training
Timeline
Premium Bartender
Canucks Sports & Entertainment
2023.10 - Current
Bar Manager
The Parlour Restaurants
2020.01 - Current
Air Canada Signature Suite
Compass Group Management
2017.08 - 2018.02
Head Trainer/Manager
Nordstrom
2015.08 - 2017.02
Diploma - Social Service Worker
Vancouver Career College
Pre-apprenticeship - Joinery (Cabinetmaker) Foundation
British Columbia Institute of Technology
High School Diploma -
North Island Secondary School
1. Serving It Right
2. FoodSafe
3. WHIMIS
4. First AID/CPR
5. NVCI: Non-Violent Crisis Intervention
4. ASIST: Applied Suicide Intervention Skills Training
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