Brandon Lainez
Pico Rivera
Summary
Dynamic and dedicated professional with a strong background in customer service at McDonald's. Proven expertise in cash handling and fostering customer relations, consistently enhancing the checkout experience. Recognized for reliability and a commitment to excellence, contributing to improved order accuracy and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
McDonald's
10.2022 - 08.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted customers with menu selections, providing information on promotions and specials.
- Collaborated with team members to ensure timely service during peak hours, improving overall workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Implemented process improvements for order accuracy, contributing to a smoother checkout experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Augustus F. Hawkins High School
Los Angeles, CA06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Languages
English
Native or Bilingual
Timeline
Cashier
McDonald's
10.2022 - 08.2025
High School Diploma -
Augustus F. Hawkins High School