Brandon Krol
Thornhill,Canada
Summary
Dynamic sales professional with a proven track record at Mercedes-Benz Canada, excelling in customer service and relationship building. Adept in CDK software and vehicle detailing, I consistently enhance customer experiences and support sales initiatives, ensuring satisfaction and loyalty. Recognized for effective communication and teamwork, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Assistant
Mercedes-Benz Canada
Thornhill, Ontario
09.2023 - Current
- Help the sales consultant with daily duties (follow-ups, updating contacts, etc.).
- Handled customer deliveries, detailing vehicle features.
- Performed thorough detailing of cars prior to customer viewings and deliveries.
- Addressed customer questions to improve understanding of Mercedes Me features.
- Conducted test drives with customers to enhance their buying experience.
- Assisted with lot attendant duties, moving cars and organizing the showroom.
- Proficient in One-Eighty, DDA, and MMCR.
Service Greeter
Mercedes-Benz Canada
Thornhill, Ontario
05.2022 - 09.2023
- Greets customers when they arrive
- Inquired customers if they have an appointment or if they have any questions and assigned them to designated service advisors
- Helps check cars in for the appointment
- Checks and adjusts tire pressures, put coolant and windshield washer fluid when needed, paired bluetooth with customers phone, and answered any questions the customer may have had
- Kept the drive thru organized and helped bring cars down after workorders have been written up
- Proficient in using CDK and Xtime
Team Member
Golden Star Restaurant
Thornhill, Ontario
09.2021 - 04.2022
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
- Clean and organize eating, service, and kitchen areas
- Prepared daily food items, and cook simple foods, such as burgers, fries, onion rings, steaks, chicken, salads
- Clean food preparation areas and cooking surfaces
50/50 Sales Representative
Jays Care Foundation
Toronto, Ontario
03.2019 - 10.2021
- Sold 50/50 tickets to fans and staff at evening and weekend Blue Jays home games
- Distributed tickets and collected payments
- Explained to customers rules and regulations
- Answered questions regarding 50/50 fundraising
- At the end of the selling period, handed in all money, payment slips and devices as directed
Sales Associate
Dollarama Inc.
Thornhill, Ontario
03.2019 - 07.2019
- Cleaned and organized the store
- Handled cash register
- Stocked and replenished merchandise according to store merchandising layouts
- Determined customer needs by asking relevant questions and listening actively to their responses
Cashier
Lowes Canada
Toronto, Ontario
11.2016 - 01.2019
- Handled cash register
- Helped customers find merchandise and load their purchases into their car
- Loader - Moved and loaded merchandise around the store and put items into cars/trucks
Bagger
Sobeys Inc.
Thornhill, Ontario
04.2015 - 12.2016
- Cleaned and organized the store, including the checkout desk and displays
- Determined customer needs by asking relevant questions and listening actively to their responses
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Welcomed customers into the store and helped them locate items
- Stocked and replenished merchandise according to store merchandising layouts
- Used time efficiently when not serving customers
Education
High School Diploma -
Thornhill Secondary School
Dudley, Markham, Ontario01.2016
Skills
- Active listening skills
- Customer service
- Computer Literate
- Stocking Inventory
- Merchandising
- Sales support
- Product knowledge
- CDK software
- Inventory organization
- Vehicle detailing
- Xtime software
- Effective communication
- Appointment scheduling
- Relationship building
- Hospitality and accommodation
- Team support and assistance
Certification
- OMVIC CERTIFIED
- Successfully completed emergency first aid with CPR "C" & AED
- Private security & investigative services license
Interests
Playing sports such as soccer and basketball, enjoys cooking, being outdoors, and travelling.
Timeline
Sales Assistant
Mercedes-Benz Canada
09.2023 - Current
Service Greeter
Mercedes-Benz Canada
05.2022 - 09.2023
Team Member
Golden Star Restaurant
09.2021 - 04.2022
50/50 Sales Representative
Jays Care Foundation
03.2019 - 10.2021
Sales Associate
Dollarama Inc.
03.2019 - 07.2019
Cashier
Lowes Canada
11.2016 - 01.2019
Bagger
Sobeys Inc.
04.2015 - 12.2016
High School Diploma -
Thornhill Secondary School
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