BRANDON KIRWIN
Barrie,Canada
Summary
A dedicated and technically inclined graduate student passionate about assisting people with technical issues and queries, seeking an opportunity at the Process and Operations Branch, IT Service unit, within the Canadian Public Service. Eager and excited to leverage my technical knowledge, problem-solving skills, and commitment to delivering exceptional results and great client service.
Overview
10
10
years of professional experience
Work History
IT Systems Analyst (Co-op)
Shared Services Canada
05.2024 - 09.2024
- Resolved hardware-related incidents involving failed ports, SFPs, HDDs, and memory modules.
- Processed and coordinated site access requests for hardware maintenance and replacements while performing rack and stack tasks, including installing servers, switches, and firewalls.
- Configured IPs via KVM and replaced SFPs/QSFPs. Further responsibilities include testing fiber cables, connections, and ports using cassettes and microscopes to ensure proper functionality.
- Collaborated with vendors to replace faulty hardware and confirmed resolutions with clients, enhancing technical proficiency in hardware troubleshooting and client communication skills.
Tech Associate
Staples
09.2024 - Current
- Developed skills in customer engagement, solution-based selling, and technology product knowledge.
- Skilled in identifying customer needs, recommending tech solutions, and driving sales through exceptional service.
- Proficient in retail operations, sales metrics, and collaborating with team members to enhance customer experience.
- Provide entry-level Tech support and resolutions for customers' laptops, tablets, etc.
Senior Staff
Mandarin Restaurants
09.2015 - 04.2024
- Dedicated and multitasking professional thriving in a high-pressure, fast-paced restaurant environment.
- Exceptional customer service skills and a knack for maintaining composure during peak hours.
- Proficient in bartending, phone operation, and cashiering, with a strong ability to handle multiple responsibilities efficiently.
Education
Computer Systems Technician - Networking Diploma Program -
Georgian College
Barrie, Ontario01.2025
Skills
- Excellent oral and written communication skills, with the ability to draft correspondence and prepare reports
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint
- Strong teamwork skills, with the ability to establish and maintain effective working relationships
- Familiarity with system development standards and best practices
- Customer service
- Teamwork and collaboration
Clearance Level
- Secret Level Security Clearance (Expiry: 2034-04-21)
Technical Skills
• Operating Systems: Windows & Linux
• Network Topologies and Configurations
• Virtual Machines
• Ticketing Systems
• iOS/Android
• Microsoft Office 365
• Systems Analyst Tools
• Technical Hardware Support
• Python
• MySQL Database
• Cloud Virtualization
Accomplishments
- Access to Information and Privacy Fundamentals
Canada School of Public Service | École de la fonction publique du Canada - Discover Cyber Security
Canada School of Public Service | École de la fonction publique du Canada - IT Security Fundamentals for IT Practitioners
Cyber Centre Learning HubCyber Centre Learning Hub - Introduction to IT Security Management Introduction to IT Security Management
Cyber Centre Learning Hub - Security Awareness
Canada School of Public Service | École de la fonction publique du Canada - Smart Serve Ontario
Timeline
Tech Associate
Staples
09.2024 - Current
IT Systems Analyst (Co-op)
Shared Services Canada
05.2024 - 09.2024
Senior Staff
Mandarin Restaurants
09.2015 - 04.2024
Computer Systems Technician - Networking Diploma Program -
Georgian College
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