Brandon Josephs
Brampton,ON
Summary
To implement and further develop my current level of expertise in customer service within a trusted and successful organization
Overview
14
14
years of professional experience
Work History
Auto Glass Technician
Uni Glass
Mississauga, ON
05.2022 - Current
- Repairing any cracks, chips in vehicle windshield
- Answering customer calls/ inquiries on quotes and pricing of new windshields
- Invoicing paperwork, tracking the numbers of vehicles serviced with Microsoft excel and main street
- Greeting customers, upselling latest products offered by Uniglass
- Scheduling appointments for replacements and repairs
- Daily inspection of windshields being sent from vendors and partnered businesses
- Maintaining clean work spaces, and daily maintenance of tools used for repairs such as drills, resin, pit fillers, curing tabs, injectors, lighters and UV lights
Customer Service Representative
Speedy Transport Group Inc.
Brampton, ON
06.2019 - 07.2020
- Answered out bound and in bound calls regarding freight questions
- Managing customer emails
- Handled legal documents / filing
- Booking / arranging customer appointments to pickup freight from docks
Service Coordinator/ Parts Delivery
Mazda of Brampton
01.2015 - 06.2019
- Organized and booked appointments
- Responsible for making courtesy phone calls for customers
- Ability to clearly communicate information to staff and customers
- Able to work within an ambiguous and fast-past environment
- Transporting customers safely to their destination
- Educated customers on specific products offered by Mazda
- Filing legal documentation of customers vehicle history and services
- Handled customer invoices and collection of payments
- Transportation of specials orders and delivery
Volunteer
Cassie Campbell Community Centre
01.2012 - 01.2012
- Took on a leadership role to youth basketball program
- Responsible for teaching assigned activities to participants
- Supervised and ensured the safety of children
Cashier
Tim Horton's
01.2011 - 01.2012
- Exceeded customer expectations at front counter and drive thru
- Received Employee of the Month August 2012
- Prepared food orders for customers
Education
Diploma in Recreation and leisure -
Humber College
Toronto, ON04.2018
Diploma -
St. Edmund Campion Secondary School
Brampton, ON06.2013
Skills
- Customer Service
- Team Member
- Microsoft Excel
- Time Management
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Data Entry
- Teaching
- Microsoft Powerpoint
- Typing
- Freight Experience
- English
- Cash Handling
- Front Desk
- Organizational Skills
- Microsoft Office
- Upselling
- Automotive Repair
Websites
Additional Information
Provide a high level of front-line customer service, greeting and engaging customers, Answer telephone calls with professionalism and answer customers concerns/inquiries, Proficient in Microsoft Word, Excel, and Outlook, Adhere and Enforce Company Policies and Procedure, Confidentiality Guidelines, Health and Safety Standards, Organizational and time management skills to multitask, prioritize and meet deadlines with minimal supervision
Languages
English, Fluent
Timeline
Auto Glass Technician
Uni Glass
05.2022 - Current
Customer Service Representative
Speedy Transport Group Inc.
06.2019 - 07.2020
Service Coordinator/ Parts Delivery
Mazda of Brampton
01.2015 - 06.2019
Volunteer
Cassie Campbell Community Centre
01.2012 - 01.2012
Cashier
Tim Horton's
01.2011 - 01.2012
Diploma in Recreation and leisure -
Humber College
Diploma -
St. Edmund Campion Secondary School
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