Brandon Johnson
Orange
Summary
Dedicated customer service leader with expertise in building trust and enhancing team dynamics. Known for exceptional problem-solving skills and a commitment to continuous learning. Ready to leverage experience to drive customer satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Customer Service Assitant Team Leader
Whole Foods Market - Jamboree
Tustin, CA
05.2025 - Current
- Ensured customer satisfaction by promptly addressing questions and resolving issues.
- Built trust with TM's and Customers by being attentive and accommodating
- Team Member Accountability (Retraining(Note To File), DC (Action Plan), Corrective Action)
- Cash Office - Mostly Non-Count Days
- Kronos - Scheduling/ Time & Attendance
- Workday - Time Off Request, Separations, New Hires/Job Changes
- Department Audits
- Monitored Metrics (UPH, INF, Late Slam, PDOR, ERM, IPM, ID Scanning, Produce Barcode Scanning, Etc)
Customer Service Supervisor
Whole Foods Market - Brea
Brea, CA
11.2020 - 04.2025
- Break Card and Floor Management
- Point Person for Maintenance Team
- Trained New supervisors on SOP's
- Point Person for holiday table. (In 2024 Brea's Comp % was Top 16 in the state)
- Supply ordering
Floater
Whole Foods Market - Brea
Brea, CA
02.2020 - 11.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked Shifts in Grocery, Meat, Produce, Customer Service, Maintenance, Whole Body, and PFDS
Customer Service Assistant Team Leader
Whole Foods Market - Brea
Brea, CA
09.2018 - 02.2020
- Kronos - Scheduling/ Time & Attendance
- Point person for Real Retail, Maintenance, WKF, and Whole Planet Foundation
- Collaborated with team members to improve customer experience
- De-escalated Customer issues and helped find resolution
- Mentored TM's to promote
Customer Service Supervisor
Whole Foods Market - Brea
Brea, CA
10.2017 - 09.2018
- Supervised customer service team, ensuring adherence to company standards and policies.
- Resolved escalated customer issues, enhancing overall satisfaction and loyalty.
- Floor Management
Cashier
Whole Foods Market
Brea, CA
08.2017 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Back - Up SSS
Education
No Degree -
Fullerton College
High School Diploma -
Woodbridge High School
Irvine, CA06-2010
No Degree -
Orange Coast College
Costa Mesa, CANo Degree -
Santa Ana College
Skills
- Customer Obsession
- Just Get It Done
- Team Member Happiness - Servant Leader
- Earns Trust
- Learn and Grow
- Operational Excellence
Timeline
Customer Service Assitant Team Leader
Whole Foods Market - Jamboree
05.2025 - Current
Customer Service Supervisor
Whole Foods Market - Brea
11.2020 - 04.2025
Floater
Whole Foods Market - Brea
02.2020 - 11.2020
Customer Service Assistant Team Leader
Whole Foods Market - Brea
09.2018 - 02.2020
Customer Service Supervisor
Whole Foods Market - Brea
10.2017 - 09.2018
Cashier
Whole Foods Market
08.2017 - 10.2017
No Degree -
Fullerton College
High School Diploma -
Woodbridge High School
No Degree -
Orange Coast College
No Degree -
Santa Ana College