Brandon J. Cook
Citrus Heights,CA
Summary
Dynamic operations and business leader with over 15 years of experience driving multi-site operations, workforce planning, budgeting, and performance improvement in high-volume environments. Proven expertise in supervision, data-driven decision-making, compliance, and process enhancement. Skilled in leveraging analytical abilities to optimize operational efficiency and foster a culture of continuous improvement. Committed to delivering exceptional results through strategic leadership and innovative solutions.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
01.2025 - Current
- Lead shift operations, assign staff, and ensure workflow coverage in a high-volume environment achieving top regional results in key performance metrics
- Monitor service quality, resolve issues, and maintain compliance with safety and operational standards
- Support training, cash controls, and daily reporting
Store Manager
Starbucks Coffee Company
01.2017 - 01.2025
- Directed end-to-end operations including staffing, scheduling, inventory, and financial performance
- Managed budgets and KPIs; analyzed trends to improve efficiency and service delivery
- Supervised 25–40 employees; led hiring, onboarding, coaching, and performance management
- Implemented policy, compliance, and process improvements
District Manager (Multi-Unit Operations)
Taco Bell
01.2015 - 01.2016
- Oversaw multiple locations with full P&L accountability
- Analyzed performance data and labor utilization; implemented corrective plans and improved customer and profit metrics
- Led recruitment and development of management teams
General Manager / Market Training Manager
Taco Bell
01.2009 - 01.2015
- Managed staffing, payroll, budgeting, and inventory for a high-volume unit
- Designed and delivered structured leadership training programs
Assistant Manager
Taco Bell
01.2005 - 01.2009
- Supervised shifts, scheduled staff, trained employees, and ensured operational compliance
Education
B.A. - Philosophy, Minor: Anthropology
Arizona State University
Tempe, AZ12-2025
Skills
- Operations Management
- Business Analytics
- KPI Reporting
- Workforce Planning
- Budget & P&L Oversight
- Process Improvement
- Program Implementation
- Staff Development
- Compliance & Risk Management
- Vendor Coordination
- Staff management
Timeline
Shift Supervisor
Starbucks Coffee Company
01.2025 - Current
Store Manager
Starbucks Coffee Company
01.2017 - 01.2025
District Manager (Multi-Unit Operations)
Taco Bell
01.2015 - 01.2016
General Manager / Market Training Manager
Taco Bell
01.2009 - 01.2015
Assistant Manager
Taco Bell
01.2005 - 01.2009
B.A. - Philosophy, Minor: Anthropology
Arizona State University