Brandon Jackson

Oversaw operational compliance and property coordination for multiple Master Lease housing sites serving individuals transitioning from homelessness into permanent housing. Managed oversight for three housing locations, including a 227-unit apartment building, a 147-unit apartment complex, and a 56-unit pod-style housing site, ensuring that each property maintained regulatory compliance, operational standards, and consistent housing stability for residents.Served as the primary liaison between property management teams, service provider agencies, and LAHSA program administration, ensuring that housing operations supported long-term housing permanence and positive tenant relations. Coordinated regularly with property managers and supportive service providers to address tenancy concerns, reinforce lease compliance, and promote appropriate tenant conduct to maintain safe and stable living environments.

• Oversaw compliance and operational coordination for three Master Lease housing sites totaling 430 units (227-unit apartment, 147-unit apartment, and 56-unit pod-style housing site).
• Monitored and tracked maintenance work orders across multiple housing sites, ensuring timely repair completion and building upkeep.
• Ensured properties maintained compliance with HUD Housing Quality Standards (HQS) and local fire agency safety requirements.
• Addressed tenancy and operational issues to support housing stability and reduce risks to lease compliance.
• Maintained oversight of building operations, maintenance documentation, and compliance monitoring across all assigned sites.

Coordinated housing placement efforts across Los Angeles County by facilitating the connection between available housing resources and service providers supporting individuals experiencing homelessness. Managed the distribution and utilization of housing opportunities including scattered-site units and master lease programs, ensuring that housing placements aligned with program eligibility requirements and regional housing needs.

• Spearheaded coordination of a 227-unit Master Lease Program, facilitating provider access to available housing units.
• Organized and conducted open house–style meetings for service providers, supporting application completion and documentation collection.
• Monitored unit turnover and housing placement activity across participating agencies.
• Maintained a target utilization rate of at least 70% of available housing opportunities.
• Facilitated collaboration between service providers, housing operators, and voucher programs to support timely placements.
• Tracked and reported housing inventory, placements, and utilization metrics to support program performance monitoring.

Directed the daily operations of a co-ed interim housing program serving up to 56 adults experiencing homelessness, with a programmatic focus on stabilization and transition into permanent housing through housing vouchers, Time-Limited Subsidy (TLS), and other permanent housing resources. Ensured the program operated in alignment with Housing First principles while maintaining compliance with agency standards, funder requirements, and coordinated entry system expectations.

Provided leadership and supervision to a multidisciplinary team of 6–10 staff, including case managers, residential staff, and support personnel. Responsibilities included staff scheduling, training, performance management, case consultation, and operational oversight to ensure consistent service delivery and participant engagement. Implemented structured supervision practices and team meetings to maintain accountability and ensure staff effectively supported participants in housing navigation and stabilization efforts.

Monitored program performance through data-driven tracking of turnover rates, length of stay, housing exit outcomes, and service engagement, using program data to inform operational improvements and enhance housing placement outcomes.

• Tracked participant turnover, housing exits, and length of stay metrics to maintain efficient program flow.
• Coordinated linkage to housing vouchers, TLS programs, and permanent housing opportunities.
• Maintained accurate HMIS documentation and compliance with program reporting requirements.
• Monitored participant outcomes to support successful transitions from interim housing to permanent housing placements.
• Ensured consistent occupancy and program utilization while supporting housing-focused service delivery and stabilization planning.

Oversaw the daily operations and performance of multiple housing stability programs, including Homelessness Prevention, Time-Limited Subsidy (TLS), and Continuum of Care (CoC) initiatives. Managed program implementation to ensure compliance with funder requirements, program guidelines, and organizational policies while supporting housing stabilization services for 200+ program participants at any given time.

Provided direct supervision and operational oversight to a team of 8–10 case management and program staff, including Lead Case Managers, Case Managers, and Housing Support personnel. Responsibilities included staff training, performance management, case consultation, and ongoing professional development to ensure consistent service delivery aligned with housing-first principles and program expectations.

• Maintained high file compliance rates through systematic file audits and documentation monitoring.
• Tracked and reported housing stability outcomes, subsidy utilization, and participant progress metrics.
• Ensured compliance with HMIS documentation standards and funding requirements.
• Facilitated collaboration with landlords, housing providers, and community partners to support housing placement and retention.
• Implemented operational oversight strategies to maintain program efficiency, regulatory compliance, and measurable housing outcomes.

Provided lead-level case management services within Homelessness Prevention and Rapid Rehousing (RRH) programs designed to stabilize housing and prevent returns to homelessness. Managed a high-volume caseload of 20–25 adult participants at any given time, delivering coordinated services that supported housing placement, housing retention, and long-term stability. Oversaw participant engagement from program enrollment through stabilization, ensuring compliance with program guidelines and subsidy timelines while maintaining strong collaboration with landlords, property management, and internal housing teams.

Additionally served in a leadership capacity by supporting program coordination, problem-solving complex participant cases, and ensuring adherence to best practices in housing stabilization services. Contributed to program effectiveness through collaboration with multidisciplinary teams, including housing navigators, outreach staff, and clinical service providers.

• Facilitated housing placements and stabilization plans that supported long-term housing retention.
• Conducted ongoing case management meetings and progress monitoring to reduce risk of housing loss.
• Ensured program compliance, accurate documentation, and HMIS reporting for all participants.
• Collaborated with landlords and property management to mediate tenancy issues and support lease compliance.
• Coordinated rental subsidies and supportive services within time-limited subsidy structures.