Brandon Hendricks
Sacramento
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Associate
Jet Delivery
Sacramento
09.2024 - Current
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Delivery Service Associate
Mask Transport
Salem
07.2022 - 05.2024
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Delivery Service Associate
LML Logistics
Edwardsville
07.2021 - 03.2022
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Maintenance and Cleaning Staff
Dierbergs Markets
Edwardsville
04.2017 - 07.2021
- Interacted with customers to address their needs promptly and effectively, enhancing customer satisfaction
- Resolved maintenance issues using problem-solving skills, ensuring a safe and functional environment
- Communicated effectively with customers in a customer-focused environment, improving overall service experience
- Enhanced customer satisfaction by maintaining a clean and orderly shopping area.
- Performed routine maintenance and cleaning duties throughout the store, ensuring all areas were well-maintained and presentable.
- Completed various maintenance and cleaning tasks assigned by management, ensuring smooth store operations and demonstrating teamwork
Maintenance and Cleaning Staff
Rural King
Litchfield
05.2019 - 11.2019
- Conducted general maintenance and cleaning for all areas of the store, ensuring a clean and safe shopping environment.
- Assisted with loading and unloading customer orders, providing courteous and efficient service.
- Took on additional tasks as requested by management, demonstrating flexibility and a strong work ethic.
- Maintained a high standard of cleanliness and organization, contributing to positive customer experiences.
Retail Associate
Dollar General Stores
Litchfield
03.2015 - 04.2017
- Sorted and stocked merchandise efficiently, ensuring shelves were fully stocked and well-organized for customers.
- Assisted customers with locating products and provided knowledgeable recommendations, enhancing the shopping experience.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash register.
- Collaborated with team members to maintain store cleanliness and meet sales goals, demonstrating strong teamwork and communication skills.
Education
CompTIA A+ Certification -
Infosec
06.2023
High School Diploma -
Mt. Olive High School
Mount Olive, IL01.2014
Skills
- CompTIA A Certified
- IT Helpdesk Support
- Computer Repair and Maintenance
- Proficient typist (80 WPM)
- PC Building
- Technology Repair
- System configuration
- VoIP systems
- Antivirus software
- Hardware diagnostics
- TCP/IP
- Hardware installation
- Software configuration
- Dependable and Responsible
- Ticketing Systems
- ServiceNow
- JIRA
- Customer relationship management
- Troubleshooting techniques
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Safe Heavy Lifting
- Customer Service
Certification
CompTIA A+ Certification, 06/01/23
Timeline
Delivery Associate
Jet Delivery
09.2024 - Current
Delivery Service Associate
Mask Transport
07.2022 - 05.2024
Delivery Service Associate
LML Logistics
07.2021 - 03.2022
Maintenance and Cleaning Staff
Rural King
05.2019 - 11.2019
Maintenance and Cleaning Staff
Dierbergs Markets
04.2017 - 07.2021
Retail Associate
Dollar General Stores
03.2015 - 04.2017
CompTIA A+ Certification -
Infosec
High School Diploma -
Mt. Olive High School
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