Brandon Hendricks
Sacramento
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Associate
Jet Delivery
Sacramento
09.2024 - Current
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Delivery Service Associate
Mask Transport
Salem
07.2022 - 05.2024
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Delivery Service Associate
LML Logistics
Edwardsville
07.2021 - 03.2022
- Operated a Ford Transit delivery vehicle to transport packages to various customer addresses, ensuring timely and efficient deliveries, which improved customer satisfaction
- Maintained high levels of customer satisfaction by promptly addressing delivery concerns and providing excellent service.
- Adhered to safety protocols and company policies, ensuring safe operation of all delivery equipment and careful package delivery.
Maintenance and Cleaning Staff
Dierbergs Markets
Edwardsville
04.2017 - 07.2021
- Interacted with customers to address their needs promptly and effectively, enhancing customer satisfaction
- Resolved maintenance issues using problem-solving skills, ensuring a safe and functional environment
- Communicated effectively with customers in a customer-focused environment, improving overall service experience
- Enhanced customer satisfaction by maintaining a clean and orderly shopping area.
- Performed routine maintenance and cleaning duties throughout the store, ensuring all areas were well-maintained and presentable.
- Completed various maintenance and cleaning tasks assigned by management, ensuring smooth store operations and demonstrating teamwork
Maintenance and Cleaning Staff
Rural King
Litchfield
05.2019 - 11.2019
- Conducted general maintenance and cleaning for all areas of the store, ensuring a clean and safe shopping environment.
- Assisted with loading and unloading customer orders, providing courteous and efficient service.
- Took on additional tasks as requested by management, demonstrating flexibility and a strong work ethic.
- Maintained a high standard of cleanliness and organization, contributing to positive customer experiences.
Retail Associate
Dollar General Stores
Litchfield
03.2015 - 04.2017
- Sorted and stocked merchandise efficiently, ensuring shelves were fully stocked and well-organized for customers.
- Assisted customers with locating products and provided knowledgeable recommendations, enhancing the shopping experience.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash register.
- Collaborated with team members to maintain store cleanliness and meet sales goals, demonstrating strong teamwork and communication skills.
Education
CompTIA A+ Certification -
Infosec
06.2023
High School Diploma -
Mt. Olive High School
Mount Olive, IL01.2014
Skills
- CompTIA A Certified
- IT Helpdesk Support
- Computer Repair and Maintenance
- Proficient typist (80 WPM)
- PC Building
- Technology Repair
- System configuration
- VoIP systems
- Antivirus software
- Hardware diagnostics
- TCP/IP
- Hardware installation
- Software configuration
- Dependable and Responsible
- Ticketing Systems
- ServiceNow
- JIRA
- Customer relationship management
- Troubleshooting techniques
- Effective communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Safe Heavy Lifting
- Customer Service
Certification
CompTIA A+ Certification, 06/01/23
Timeline
Delivery Associate
Jet Delivery
09.2024 - Current
Delivery Service Associate
Mask Transport
07.2022 - 05.2024
Delivery Service Associate
LML Logistics
07.2021 - 03.2022
Maintenance and Cleaning Staff
Rural King
05.2019 - 11.2019
Maintenance and Cleaning Staff
Dierbergs Markets
04.2017 - 07.2021
Retail Associate
Dollar General Stores
03.2015 - 04.2017
CompTIA A+ Certification -
Infosec
High School Diploma -
Mt. Olive High School
Similar Profiles
Connor WilsonConnor Wilson
Amazon Driver at Jet DeliveryAmazon Driver at Jet Delivery
Kiley DonnahoeKiley Donnahoe
Delivery Associate at Jet DeliveryDelivery Associate at Jet Delivery
Jeff BorgeseJeff Borgese
Sales Director at Jet DeliverySales Director at Jet Delivery
John TrujilloJohn Trujillo
Executive Chef at Mulvaney'sExecutive Chef at Mulvaney's
Raymond AliRaymond Ali
Assistant Manager at Handel's Homemade Ice CreamAssistant Manager at Handel's Homemade Ice Cream