Brandon Harris
Los Angeles,CA
Summary
Personable and dedicated customer service representative and stock associate with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Positive and upbeat customer service specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Overview
14
14
years of professional experience
Work History
Traffic Director
SP Plus Parking
02.2022 - 10.2023
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Prevented traffic intrusion on site and protected workers.
- Worked with superiors to develop optimal traffic routing and control plans for each site.
- Guided or controlled vehicular or pedestrian traffic at street crossings sites.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Installed warning flags and used hand signals to catch drivers' attention about hazards.
Sales Associate/Delivery Driver
Grassdoor
07.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed department products.
Stock Lead
Line Friends
06.2018 - 07.2019
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Replenished inventory with focus on addressing customer needs.
- Assisted customers based on currently available product, promotional and policy information.
- Updated signage to reflect current prices and help promote target merchandise.
- Place merchandise in appropriate areas.
- Transported merchandise pallets to move in warehouse.
Cook
Whole Foods Market
08.2016 - 10.2017
- Set up and performed initial prep work for food items such as sauces, pizza and salads.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
Delivery Driver
Amazon
08.2015 - 05.2016
- Avoided delivery delays by carefully planning best routes with GPS.
- Loaded and unloaded merchandise at stores and vendor locations.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Unloaded packages from vans, & trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Handled merchandise in accordance with product handling standards.
- Picked up and delivered cargo in delivery vehicles with expert knowledge of roads, highways and interstates.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obtained signatures needed to complete and process all deliveries efficiently.
Box Office Cashier
Cinemark
06.2013 - 08.2015
- Provided customers with special information regarding chosen show or upcoming releases.
- Informed customers of deals or discounts.
- Checked system for seat availability and provided customers with available options.
- Unboxed new merchandise and added new stock to shelves following stock rotation policies.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Cross-trained in stock and usher roles in order to provide skilled backup for team members.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Stayed up to date on current item discounts to support promotions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Resolved issues with cash registers, card scanners and printers.
- Assisted customers in choosing seats, guiding and recommending options via seating map
Pharmacy Technician
CVS Pharmacy
09.2009 - 06.2010
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured and compounded medications following standard procedures.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Reviewed and verified customer information and insurance provider information.
Education
Diploma - Security And Protective Services
American Trade Academy
Carson, California07.2019
No Degree - Certified Nursing Assistant
Manual Arts- Crenshaw Community Adult School
Los Angeles, CA04.2011
No Degree - Pharmacy Technician
Westchester - Emerson Community Adult School
Los Angeles, CA03.2010
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2009
Skills
- Product displays
- Skilled in merchandise display
- Safety methods
- Merchandise stocking
- Loss prevention
- Customer service
- First Aid/CPR
- Problem resolution
- Communications
- Customer relationships
- Safety processes and procedures
- Stocking and replenishing
- Spreadsheets
- Proficiency in Technology
- Cleaning procedures
- Shipping and Receiving
Timeline
Traffic Director
SP Plus Parking
02.2022 - 10.2023
Sales Associate/Delivery Driver
Grassdoor
07.2019 - 08.2021
Stock Lead
Line Friends
06.2018 - 07.2019
Cook
Whole Foods Market
08.2016 - 10.2017
Delivery Driver
Amazon
08.2015 - 05.2016
Box Office Cashier
Cinemark
06.2013 - 08.2015
Pharmacy Technician
CVS Pharmacy
09.2009 - 06.2010
Diploma - Security And Protective Services
American Trade Academy
No Degree - Certified Nursing Assistant
Manual Arts- Crenshaw Community Adult School
No Degree - Pharmacy Technician
Westchester - Emerson Community Adult School
High School Diploma -
Crenshaw High School
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