BRANDON HARRILALL

• Used strong interpersonal communication skills to convey information to others
• Sending costumer invoices to insurance companies to verify all parts and repair maintenance
• Inspected new parts and areas of repair to verify correctness and quality
• Prepared logs on each repair and maintained customer records for each job
• Developed and maintained friendly and effective working relationships in a team environment
• Participated in continuous improvement by making suggestions, assisted in problem-solving activities to support teamwork
• Coordinated appointments, meetings and conferences
• Developed administrative processes to achieve organizational objectives and improve office efficiency
• Directed customer communication to appropriate department personnel
• Responded effectively to sensitive inquiries and able to de-escalate situations of contentious nature
• Scheduled appointments, meetings and events for management staff
• Maintained accurate department and customer records.

-Provided superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

-Promptly responded to customer inquiries and concerns.

-Active listening to de-escalate situations and resolve them in a diplomatic manner.

-Responding to customer requests, offering excellent support and tailored recommendations to address needs.

-Worked as a team to resolve customers concerns and needs.

-Working knowledge of computers, applications, and others that assisted in delivering optimal customer service.