Brandon Hanson
Fontana
Summary
Results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Demonstrated expertise in building and maintaining strong client relationships, identifying opportunities, and closing deals. Skilled in developing and executing strategic sales plans to maximize market penetration and increase market share. Adept at effectively communicating product benefits and value propositions to drive customer engagement and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Porsche Ontario
12.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
Service manager
Taylor Co Automotive
04.2023 - 10.2023
- Service manager for Taylor Co Automotive in the Automotive market
- Developed service tickets, distributed workloads efficiently, communicated with clients routinely for updates and promoted mechanical repairs.
- Oversaw day-to-day operations and clearly and effectively documented guests' concerns
- Implemented and maintained efficient service processes to optimize customer satisfaction and maximize productivity
- Implemented and maintained a training program for service advisors and technicians
- Coordinated with manufacturers and distributors to ensure availability of necessary parts and equipment
- Collaborated with other department managers to improve overall operational efficiency
- Monitored and evaluated customer feedback to identify areas of improvement
- Developed and implemented customer retention strategies to increase repeat business
- Developed and implemented a performance evaluation system for service advisors and technicians
- Develop and implement a training program on customer service skills to enhance communication and relationship-building with customers
- Develop and implement a customer satisfaction survey program to gather feedback from customers and identify areas for improvement
- Develop and implement a customer feedback system to gather feedback from customers and track their satisfaction levels
- Develop and implement a comprehensive vehicle maintenance program to ensure the longevity and reliability of customer vehicles
- Develop and implement a strategic marketing plan to increase brand awareness and attract new customers
- Develop and implement a warranty program for customer vehicles to ensure their satisfaction and build trust in the brand
- Develop and implement an operational efficiency program to identify areas of improvement and streamline processes
Service Advisor
Norm Reeves Honda of West Covina
01.2016 - 05.2022
- Top advisor in CSE / CSI for the past 4 years consecutively
- Strong in sales, communication, and customer retention
- Quick on my feet, able to multitask, and able to problem solve in a moments notice, all while having a smile on my face
- Keep customers updated on their vehicles' status
- Ensure technicians productivity
- Answer phone calls and respond to emails promptly
- Dispatch work orders to 4 technicians and keep them working with little to no down time
- Order parts directly from the parts department to save technicians time
- Mechanically savvy and able to describe customers concerns, needs, and wants
- Clearly communicate extended warranty claims to explain mechanical breakdown
- Team player, work well with others, as well as independently strong
- Hard worker, dependable, and trustworthy
- Sales, customer service, diagnosis, cash handling situations, phone calls, emails
- Implement customer satisfaction surveys and analyze the feedback to identify areas of improvement and enhance the overall customer experience
- Provide exceptional customer service to ensure high customer satisfaction and loyalty
- Develop and implement a training program for new service advisors to ensure consistent and effective customer service practices
- Maintain accurate and detailed records of customer interactions, including service requests, complaints, and resolutions
- Implement a digital scheduling system for service appointments to streamline the process and improve efficiency
- Implement a system to track and monitor the efficiency and effectiveness of service advisors in order to identify areas of improvement and increase overall productivity
- Collaborate with technicians to troubleshoot and diagnose complex vehicle issues, ensuring accurate and timely repairs
Service Advisor
Toyota of Pasadena
01.2010 - 12.2015
- Develop and implement customer satisfaction surveys to gather feedback on service experiences
- Improve customer satisfaction ratings by ensuring prompt and efficient service delivery
- Create and maintain a database of customer preferences and service history to provide personalized recommendations and improve customer satisfaction
- Analyze customer data to identify trends and make recommendations for improving service quality and customer satisfaction
- Conduct regular training sessions to ensure service advisors are up to date on the latest Toyota models, features, and service offerings, improving their ability to provide accurate and knowledgeable recommendations to customers
- Collaborate with service technicians to ensure accurate and timely completion of repairs and maintenance tasks
- Collaborate with the service team to streamline processes and improve overall efficiency, reducing service wait times and increasing customer satisfaction
Education
Pharmacy Technican - pharmacy
American Career College
Ontario, CA11.2011
High School Diploma -
Temple City High School
Temple City, CA06.2004
Skills
- Sales
- Customer Service
- Negotiation
- Auto Appraisal
- Automotive Market
- Service Management
- Customer Retention Strategies
- Warranty Program Development
- Diagnostic Skills
- Problem Solving
- Teamwork
- Time Management
- Organizational Skills
- Data Analysis
- Technical Knowledge
- Communication
Personal Information
Title: Auto appraiser
Certification
Porsche brand ambassador
Languages
Spanish
Full Professional
Timeline
Automotive Service Advisor
Porsche Ontario
12.2023 - Current
Service manager
Taylor Co Automotive
04.2023 - 10.2023
Service Advisor
Norm Reeves Honda of West Covina
01.2016 - 05.2022
Service Advisor
Toyota of Pasadena
01.2010 - 12.2015
Pharmacy Technican - pharmacy
American Career College
High School Diploma -
Temple City High School
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