Brandon Granados
Santa Clarita
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective multitasking and suggestive selling. Committed to maintaining high standards of hospitality while fostering positive relationships, ensuring customer satisfaction, and optimizing service efficiency in fast-paced environments.
Diligent server, providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
12
12
years of professional experience
Work History
Server
The Cheescake Factory
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Front of House Support
The Newhall Pressroom
01.2025 - Current
- Bussed, and set tables efficiently to flip them as fast as possible.
- Serve water to all guests upon request.
- Food run to entire restaurant.
- helped prepare charcuterie boards for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- washed and organized dishes to have sufficient supply during work rushes.
Direct Care Professional
Sequoia Self Determination
09.2024 - 12.2024
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for the child I looked after.
- Assisted child with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported childs' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
Assistant General Manager
Patio Tapatio
07.2021 - 04.2024
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Served daily taking food orders to help front of house during peek hours.
- Sometimes would help cook during rushes when staff called out
- Verified prepared food met standards for quality and quantity before serving to customers.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
Auto Body Painter's Helper
Black Plate Restoration
03.2020 - 06.2021
- Prepared vehicles for painting by thoroughly cleaning surfaces, removing rust, and filling dents and scratches.
- Kept detailed records of materials used and hours spent on each project for accurate billing purposes.
- Maintained a clean and organized work environment, ensuring safety regulations were followed at all times.
- Utilized proper techniques to mask off adjacent areas, protecting them from overspray during the painting process.
- Adhered to all company policies and procedures, ensuring a professional working environment for both colleagues and clients alike.
- Performed buffing and finishing duties at end of each paint job.
- Assisted denting personnel with taking out dents and sags to achieve smooth surface.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Applied primers, sealers and other materials prior to painting.
Personal Training Sales Counselor/Certified Personal Trainer
LA Fitness
01.2014 - 03.2020
- Contributed to overall team success by working closely with colleagues to achieve shared sales targets consistently.
- Educated clients on various aspects of health and wellness to empower them in achieving their fitness goals more effectively.
- Maximized revenue growth by identifying upsell opportunities and promoting additional services such as nutrition consultations, group classes, and specialized training programs.
- Developed strong relationships with members through active listening, empathy, and genuine interest in their success stories.
- Developed customized nutrition plans to support clients'' weight loss, muscle gain, and performance goals.
- Conducted thorough assessments of new clients'' physical abilities, medical histories, and personal goals before designing tailored fitness programs.
- Collaborated with fellow trainers to share knowledge, techniques, and industry trends for optimal professional growth.
- Assisted clients in overcoming plateaus by continuously adjusting workout programs to suit changing needs and abilities.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed customized fitness plans for wide range of clients to expand services.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Promoted safe and inclusive environment for club clients and members.
Grocery Clerk
Sprouts Farmers Market Inc.
05.2013 - 01.2014
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
Associate of Science - Respiratory Therapy
Los Angeles Valley College
Van Nuys, CA03-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- High volume dining
- Suggestive selling
- Multitasking and organization
- Positive guest interactions
- Cool under pressure
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
The Cheescake Factory
03.2025 - Current
Front of House Support
The Newhall Pressroom
01.2025 - Current
Direct Care Professional
Sequoia Self Determination
09.2024 - 12.2024
Assistant General Manager
Patio Tapatio
07.2021 - 04.2024
Auto Body Painter's Helper
Black Plate Restoration
03.2020 - 06.2021
Personal Training Sales Counselor/Certified Personal Trainer
LA Fitness
01.2014 - 03.2020
Grocery Clerk
Sprouts Farmers Market Inc.
05.2013 - 01.2014
Associate of Science - Respiratory Therapy
Los Angeles Valley College
Similar Profiles
Bryant Church Sr.Bryant Church Sr.
Food and Beverage Manager at The Cheescake FactoryFood and Beverage Manager at The Cheescake Factory
Gabriela DiazGabriela Diaz
Baker at Cheescake FactoryBaker at Cheescake Factory
Emmanuel MendozaEmmanuel Mendoza
Head Food Runner at Cheescake FactoryHead Food Runner at Cheescake Factory
Arthur LusparyanArthur Lusparyan
Intern at VADA Truck Insurance ServicesIntern at VADA Truck Insurance Services
Aubrey EstradaAubrey Estrada
Gaming Host at MB2 EntertainmentGaming Host at MB2 Entertainment