Brandon Gonzalez
Riverside
Summary
Performance-driven assistant manager with an analytical approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Demonstrates a positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inbound Warehouse Associate
Target
10.2023 - Current
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Maintained “PPE” Personal protective equipment,
Assistant Store Manager
Extra Space Storage
08.2023 - 10.2024
- Managed the day-to-day operations of the store, including customer service and inventory.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled customer complaints by empathetically listening, recording details, and offering solutions.
- Organize contracts, reminders, late fees, and rate adjustments.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Resolved customer complaints promptly and addressed any issues that may arise during store hours
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cook Shift Leader
Panda Express Restaurant
08.2020 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service.
- Managed opening and closing shift kitchen tasks.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
Education
Associates Degree - Business Administration
Riverside City College
10-2026
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2022
Skills
- Customer Service
- Problem-Solving
- Active listening
- Organizational Abilities
- Teamwork & Collaboration
- Microsoft Office Expertise
- POS Systems
- Analytical Skills
Certification
Micro Certifications - Cybrary
- Fundamental Cryptography
- End User Mobile Device Security
- Internal Components Of A Computer
Coursework Training: Microsoft 365 Fundamentals Specialization
Timeline
Inbound Warehouse Associate
Target
10.2023 - Current
Assistant Store Manager
Extra Space Storage
08.2023 - 10.2024
Cook Shift Leader
Panda Express Restaurant
08.2020 - 08.2023
Associates Degree - Business Administration
Riverside City College
High School Diploma -
Canyon Springs High School
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