Brandon Finona-Gardner
Santa Clara
Summary
Motivated and professional individual with a strong background in customer service, seeking a challenging position to leverage prior experience. Acutely attentive to detail and self-disciplined, well-equipped to provide optimal customer support and service to customers, clients, and peers. High-energy and results-driven professional with over 5 years of managerial experience in customer service. Excellent planning and organizational skills ensure smooth department functioning and consistent achievement of customer service standards.
Overview
11
11
years of professional experience
Work History
Location Manager
Go Rentals
02.2018 - Current
- Serves as technical expert and Concierge for customers with high-value automobiles for high-visibility clients visiting the local area
- Handled multiple customer interaction platforms (telephone, email and walk-ups) to make reservations, answer customer questions and resolve issues
- Process transactions of vehicle rental, insurance coverage and vehicle rental operations and details
- Receive the vehicle and check tires accessories among others, and proceed to process a complaint for damages
- Maintained cleanliness and needs of the vehicle to ensure customer satisfaction
- Update inventory of vehicles that are in use or in maintenance and Transferred cars from location to location to meet customer and organizational needs
- Addressed customer concerns and issues in accordance with the company's customer service standards and resolved problems and complaints
- Use tracking systems to locate and identify inbound aircrafts
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Banquet Room Set-up / Food Preparation
Finona’s Catering Services
06.2014 - Current
- - Interact with clients / guests ensuring customer satisfaction with great customer service
- - Operate Point of Sales System (handling cash transactions, and credit card terminal)
- - Prepare banquet room and supervise placement of entrees as well as ensuring food temperatures are adequate
- - Responsible for resolving any issues with clients / customers
- - Restock food line and ensure food line is presentable at all times
Dispatcher
IGuard Security Services
06.2016 - 01.2017
- - Answer calls and coordinate services for particular events
- - Respond to calls and determine appropriate emergency response type
- - Provide instructions to guard on how to handle situations
Education
AA degree -
Gavilan Community College
01.2017
High School Diploma - undefined
Monterey High School
01.2014
Skills
- Proficient with computers
- Good organizational and multitasking skills
- Excellent verbal and written communication skills in English
- CPR/ First Aid Certified
- Family Oriented with strong values of respect and responsibility
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused/Customer service driven
Accomplishments
During my tenure at the Forbes-rated company Go Rentals, I have refined my communication skills in a professional environment and had the opportunity to establish partnerships with several hotels and body shops. My dedication and efforts at Go Rentals have contributed to my professional growth, allowing me to achieve the following accomplishments:
- Develop and enhance professional communication skills through regular interactions with clients and stakeholders.
- Successfully secure partnerships with top-rated hotels, enhancing the company’s service offerings and customer experience.
- Establishe collaborative relationships with body shops, driving additional business opportunities and strengthening company networks.
- Contribute to company growth through strategic partnership development and relationship management.
Timeline
Location Manager
Go Rentals
02.2018 - Current
Dispatcher
IGuard Security Services
06.2016 - 01.2017
Banquet Room Set-up / Food Preparation
Finona’s Catering Services
06.2014 - Current
High School Diploma - undefined
Monterey High School
AA degree -
Gavilan Community College
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