BRANDON ESCALANTE
Glendale
Summary
Dynamic, results-driven professional with extensive expertise in billing, customer service, and logistics coordination within the shipping and receiving industry. Passionate about delivering exceptional customer experiences, adept at identifying needs, providing tailored solutions, and effectively managing objections. Recognized as a top performer with a proven history of consistently meeting and exceeding performance goals. Proficient in TMS and CRM software, complemented by strong communication skills that enhance customer relations and foster positive interactions.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Instacart
San Francisco, CA
03.2020 - Current
- Delivered groceries efficiently, ensuring timeliness and accuracy of orders.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Communicated effectively with customers to resolve issues and enhance satisfaction.
- Maintained vehicle cleanliness and readiness for daily operations.
Customer Service Representative
Best Yet Express
Gardena, CA
01.2019 - 12.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on company policies and customer service protocols, fostering team competence.
- Managed complex customer issues through effective problem-solving techniques, ensuring timely resolution.
- Implemented process improvements that streamlined workflow and reduced response times for client requests.
Billing Specialist
Best Yet Express
Gardena, CA
01.2019 - 12.2021
- Managed billing statement processing to ensure prompt invoicing and maintain client satisfaction.
- Executed thorough reconciliation of accounts receivable and payable to support financial integrity and transparency.
- Utilized billing software to streamline invoicing processes and reduce errors.
- Coordinated with cross-functional teams to resolve discrepancies in billing inquiries.
Logistics Coordinator
Best Yet Express
Gardena, CA
01.2019 - 12.2021
- Coordinated logistics operations in booking shipments within the continental US.
- Managed status and ensured accurate tracking of shipments.
- Developed and maintained relationships with customer and carriers for effective collaboration.
- Implemented process improvements that enhanced delivery timelines.
- Streamlined communication processes to enhance operational efficiency through CRM and TMS software.
Package Handler
Amazon
Torrance, CA
10.2018 - 01.2019
- Collaborated with team members to streamline fulfillment processes and improve efficiency.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Followed safety protocols to minimize workplace accidents.
Operations Manager
Republix Motor Lines
City Of Industry, CA
06.2014 - 10.2018
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation.
- Analyzed departmental documents for appropriate distribution and filing.
- Verified data integrity and accuracy.
- Dispatching of truck drivers for pickups and deliveries.
- Assisted with billing department.
- Responsible for booking truckloads.
Customer Service Representative
Republix Motor Lines
City Of Industry, CA
06.2014 - 10.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Asked open-ended questions to assess customer needs.
- Provided an elevated customer experience to generate a loyal clientèle.
Data Entry Clerk/Billing
Republix Motor Lines
City Of Industry, CA
06.2014 - 10.2018
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Added new material to file records and created new records.
- Assisted with receptionist duties, file organization and research and development.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Reviewed and updated client correspondence files and scheduling database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Created and implemented standard operating procedures for records handling.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Input all documents into the records management system.
Education
High School Diploma -
Canaan SDA High School
Belize01-2011
GED - undefined
St Johns College Junior College
Belize01-2015
Skills
- Strategic sales knowledge
- Telemarketing
- Trusted key holder
- Order fulfillment
- Receiving support
- Data entry
- Strong client relations
- Complaint resolution
- Customer service
- Technical support
- Creative problem solver
- Shipping and receiving professional
- Account management
- Exceptional communication skills
- Computer skills
- Good with Microsoft Word, Excel
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Knowledge in CRM and TMS Software
Timeline
Delivery Driver
Instacart
03.2020 - Current
Customer Service Representative
Best Yet Express
01.2019 - 12.2021
Billing Specialist
Best Yet Express
01.2019 - 12.2021
Logistics Coordinator
Best Yet Express
01.2019 - 12.2021
Package Handler
Amazon
10.2018 - 01.2019
Operations Manager
Republix Motor Lines
06.2014 - 10.2018
Customer Service Representative
Republix Motor Lines
06.2014 - 10.2018
Data Entry Clerk/Billing
Republix Motor Lines
06.2014 - 10.2018
GED - undefined
St Johns College Junior College
High School Diploma -
Canaan SDA High School