Brandon Dugan
Martinez
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Having hands on experience as a nursing assistant and then a mental health technician gave me skill set to handle different situations and also how to handle different age groups.
Overview
8
8
years of professional experience
Work History
Mechanic
Walnut Creek Ford
08.2022 - Current
- Providing vehicle related services from front bumper to rear bumper such as brakes, suspensions, differential, transmission, oil changes, brake fluid flushes and coolant flushes etc
- Ability to read and understand electric wiring diagrams as well as perform pin point tests
- Ford Master Certified in Chassis and Diesel Engines
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Operations Analyst
Google, with Cognizant
06.2019 - 10.2023
- T/V/C, Research and file bugs to Software Engineers
- Using Google My Business Product to help merchants on Google Maps
- Customer service for all levels of staff and management who require technical troubleshooting issues resolved
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Mental Health Technician
Sutter Health
10.2021 - 06.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Tire Service Technician
Sam’s Club
07.2021 - 09.2021
- Repair and install tires
- Install batteries
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Inspected vehicle tires to identify service needs and informed customer of issues to enable completion of tire services.
- Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
IT Administrator
Unitek College
10.2018 - 02.2019
- Remote desktop into computers, installing computers / deploy to staff
- Cable management, setting up internet phones, installing software, troubleshooting devices, networking and security
- Customer service for all levels of staff and management who require technical troubleshooting issues resolved
- Experience in switches and patch panels
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Managed life cycle replacement of hardware and software.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
Nursing Assistant
Department of Veterans Affairs
11.2017 - 10.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
B.A - Psychology
John F. Kennedy University
06.2019
Skills
- Nursing intervention adjustment
- Charting and clinical documentation
- Emergency intervention
- Behavior management
- Behavior observation
- Suicide prevention
- Crisis intervention
Timeline
Mechanic
Walnut Creek Ford
08.2022 - Current
Mental Health Technician
Sutter Health
10.2021 - 06.2022
Tire Service Technician
Sam’s Club
07.2021 - 09.2021
Operations Analyst
Google, with Cognizant
06.2019 - 10.2023
IT Administrator
Unitek College
10.2018 - 02.2019
Nursing Assistant
Department of Veterans Affairs
11.2017 - 10.2018
B.A - Psychology
John F. Kennedy University