Brandon Dugan

Ability to diagnose vehicle related issues Providing vehicle related services from front bumper to rear bumper such as brakes, suspensions, differential, transmission, oil changes, brake fluid flushes and coolant flushes etc Ability to read and understand electric wiring diagrams as well as perform pin point tests Document findings thoroughly and sending recommendations Ford certified in Basic electrical, noise and vibration, and gasoline / diesel engine repair. Completed full vehicle inspections to check for leaks, damage, or other issues of concern. Analyzed and located malfunctions in brakes, motors, switches, and control systems. Disassembled defective parts to make proper repairs. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues. Inspected and tested equipment to locate worn and damaged parts. Ordered repair parts quickly to prevent delays in projects and repair work. Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, filter replacement and perform California smog services.

• T/V/C, Research and file bugs to Software Engineers
• Using Google My Business Product to help merchants on Google Maps
• Customer service for all levels of staff and management who require technical troubleshooting issues resolved
• Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
• Scanned system for frequent technical issues, employing troubleshooting techniques for resolution.
• Designed plans to improve operations and suggested changes to systems for overall organization.

• Diagnosed and repaired automotive systems including engines, transmissions, and electrical components.
• Assisted in routine maintenance tasks, ensuring vehicles met safety standards and manufacturer specifications.
• Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
• Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
• Dismantled faulty assemblies to repair or replace worn or damaged parts.
• Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.

• Remote desktop into computers, installing computers / deploy to staff
• Cable management, setting up internet phones, installing software, troubleshooting devices, networking and security
• Customer service for all levels of staff and management who require technical troubleshooting issues resolved
• Experience in switches and patch panels
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
• Managed life cycle replacement of hardware and software.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Applied effective time management techniques to meet tight deadlines.