Brandon Decker
Toronto
Summary
Motivated and results-driven sales professional with over 3 years of experience in B2B and B2C environments, specializing in lead generation, customer engagement, and debt collection. Adept at prospecting, cold calling, and scheduling high-quality appointments that drive business growth. Proven ability to communicate persuasively, resolve customer concerns, and support team success in fast-paced sales environments.
Professional setter skilled in orchestrating workflows and ensuring seamless operations. Adept at leveraging industry techniques to optimize processes and drive project success. Strong focus on team collaboration and adaptability, consistently delivering reliable results. Equips teams with tools and support needed to thrive in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Setter
Scale Kit Funding
01.2021 - 01.2024
- Prospected and qualified potential leads through outbound cold calling and email outreach.
- Scheduled appointments for closers by identifying customer needs and matching them with appropriate solutions.
- Maintained detailed records in CRM platforms, ensuring accurate lead tracking and timely follow-ups.
- Consistently exceeded weekly and monthly lead quotas and contributed to the team’s overall performance.
- Recognized for high call volume, professionalism, and rapport-building skills with potential clients.
Debt Collection & Customer Service Representative
Bill Gosling Outsourcing
01.2019 - 01.2021
- Managed collections and resolved customer concerns with empathy and professionalism.
- Negotiated repayment terms and handled sensitive financial discussions to maintain client satisfaction.
- Delivered outstanding customer service, addressed inquiries, resolved disputes, and documented all interactions accurately.
- Strengthened communication and conflict-resolution skills while working with a diverse customer base.
Education
High School -
Holy Trinity Catholic High School
Skills
- Lead Generation & Cold Calling
- Sales Prospecting & Appointment Setting
- Customer Relationship Building
- Debt Collection & Conflict Resolution
- Communication & Negotiation
- CRM Tools (Salesforce, HubSpot, Go High Level)
- Target Achievement & Metrics Tracking
- Customer Service Excellence
- Problem Solving & Adaptability
- Strong work ethic
- Coachability
Certification
- Straight Line Sales Certification (Jordan Belfort)
- CRM Software Proficiency: Salesforce, HubSpot, Go High Level
- Customer Service Training (Internal – Bill Gosling)
Timeline
Sales Setter
Scale Kit Funding
01.2021 - 01.2024
Debt Collection & Customer Service Representative
Bill Gosling Outsourcing
01.2019 - 01.2021
High School -
Holy Trinity Catholic High School
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