Brandon DaBreo
Calgary
Summary
Detail-oriented professional with Bachelor's degrees in Communications and Economics, looking to transition from a customer service background to content writing. Extensive experience in problem-solving and effectively communicating with diverse audiences. Strong creative and technical writing abilities, with a proven track record of crafting clear, engaging, and donor-focused content. Skilled at simplifying complex information and delivering impactful material across various platforms. Ready to apply communication expertise to produce high-quality content that resonates with target audiences.
Overview
3
3
years of professional experience
Work History
Contact Centre Agent
The Mustard Seed
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained accurate records of donor interactions, ensuring proper documentation and data analysis for future campaigns.
- Navigated sensitive client calls with empathy, offering alternative solutions or referring callers to appropriate resources when necessary.
- Crafted compelling fundraising email content to increase donor contributions and engagement.
- Achieved fundraising goals by effectively presenting the organization's mission and impact during telephone conversations.
Client Success Advocate
Calston Group
01.2023 - 10.2023
- Followed up on requests from potential clients via phone/email, converting leads to customers.
- Assisted with client onboarding, setting service expectations and fostering client-company relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Identified, documented and took ownership of customers' issues and saw problems through to resolution.
Customer Care Specialist
Doug Lacey's Basement Systems
05.2022 - 01.2023
- Handled inbound calls and emails from existing customers, resolving issues and recording interactions and resolutions via CRM software.
- Proactively called over 100 existing customers per day to book in for annual service appointments to fill technician calendars.
- Followed up on social media/website/phone inquiries to book in potential customers for sales consultations and fill sales representative calendars.
- Met and exceeded inside sales targets selling unsold quotes.
- Increased brand awareness and lead generation by attending trade shows and educating potential customers about company services.
Education
Bachelor of Arts - Communications And Media Studies
University of Calgary
Calgary, AB06.2020
Bachelor of Arts - Economics
University Of Calgary
Calgary, AB06.2020
Skills
- Interpersonal & Written Communication
- Problem-Solving Ability
- Microsoft Office
- Social Media Management
- SEO fundamentals
- Proofreading skills
Timeline
Contact Centre Agent
The Mustard Seed
10.2023 - Current
Client Success Advocate
Calston Group
01.2023 - 10.2023
Customer Care Specialist
Doug Lacey's Basement Systems
05.2022 - 01.2023
Bachelor of Arts - Communications And Media Studies
University of Calgary
Bachelor of Arts - Economics
University Of Calgary
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