Brandon Cruz

Night shift Box truck driver

Operated a 26 ft box truck and equipment safely, such as lift gates or pallet jacks.

Deliver food to over 15 Kaiser Permanente around the bay area and also Sacramento, Fresno, Roseville and all central valle.

• Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
• Communicate with Dispatcher team to report delays in transportation, and arrival of shipments.
• Reviewed transportation and shipping papers to verify accuracy of inventory counts.
• Provided support in training new drivers on company policies, procedures, and best practices for box truck operation.
• Designed efficient itineraries to guarantee timely delivery of truck contents, using GPS systems, and maps.
• Skilled driving in poor weather conditions.
• Trained to properly secure various types of cargo.
• Skilled in operation of automatic and standard transmission vehicles.
• Secured cargo against damage and inclement weather to prevent shifting, using chains and synthetic webbing.
• Maintained accurate records of deliveries, vehicle inspections, and other relevant documentation for compliance purposes.
• Conducted thorough pre-and post-trip vehicle inspections to identify potential issues and maintain safety standards.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, and equipment zones.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Maintained clean, orderly work environment free of hazards.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
• Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.

Call center sales representative in charge of making outbound calls to follow up customer's projects and also upsell different services for their home.

• Overcame objections using friendly, persuasive strategies.
• Utilized sales techniques to build customer interest and close sales.
• Made average of 200 outbound calls per day.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Addressed customer account discrepancies and concerns.
• Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.