Brandon Cruse
Murrieta
Summary
Friendly Assistant Store Director with fantastic customer service skills. Adept at creating eye-catching displays to increase profit and decrease shrink. Successful at handling customer complaints and comments with extensive knowledge of POS systems and perpetual inventory use.
Overview
17
17
years of professional experience
Work History
Assistant Store Director
Vons Company
04.2022 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Streamlined inventory management processes for increased efficiency and reduced shrink.
Retail Sales Manager
Vons Company
08.2020 - 04.2022
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Supervisor
Vons Company
01.2011 - 08.2020
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
General Merchandise Manager
Safeway / Vons Company
01.2009 - 01.2011
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
Multi Purpose Clerk
Vons
02.2007 - 01.2009
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
Education
Associates in Retail Management - Business Administration - Retail Management
Cerritos College
Norwalk, CA12.2024
Skills
- Store operations
- Employee Supervision
- Team Management
- Employee Motivation
- Financial Review
- Weekly Projection
- Scheduling efficiency
Timeline
Assistant Store Director
Vons Company
04.2022 - Current
Retail Sales Manager
Vons Company
08.2020 - 04.2022
Supervisor
Vons Company
01.2011 - 08.2020
General Merchandise Manager
Safeway / Vons Company
01.2009 - 01.2011
Multi Purpose Clerk
Vons
02.2007 - 01.2009
Associates in Retail Management - Business Administration - Retail Management
Cerritos College
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