Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Cowen

Santa Rosa

Summary

Knowledgeable and dedicated customer service professional with extensive experience within the company on all fronts. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Experience Specialist

Sonic.net
03.2017 - Current
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Created several guides on the customer facing wiki page to provide customer's with easily digestible information.
  • Responded frequently on our social media outlets regarding service inquires as well as providing information on the status of expansion in their area.
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.

Sales Associate

Best Buy
10.2016 - 03.2017
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales

AutoZone
06.2015 - 10.2016


  • Greeted customers in a timely fashion while quickly determining their needs.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Engaged with customers in a sincere and friendly manner.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.

Education

No Degree - Music Education

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Sales experience
  • Goal-oriented
  • Strong work ethic
  • Outstanding interpersonal skills
  • Excellent communication skills
  • Customer service-oriented
  • Technical aptitude
  • Administrative knowledge
  • Detail-oriented

Timeline

Customer Experience Specialist

Sonic.net
03.2017 - Current

Sales Associate

Best Buy
10.2016 - 03.2017

Sales

AutoZone
06.2015 - 10.2016

No Degree - Music Education

Santa Rosa Junior College

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Brandon Cowen