Brandon Ceballos

• Delivered exceptional customer service across sales and checkout, earning multiple positive customer reviews.
• Achieved a 19% card enrollment rate by effectively promoting store membership and credit card programs.
• Led morning shipment operations for 5–8 associates, coordinating workflow and breaks to meet store-opening deadlines.
• Oversaw merchandise processing, placement, and presentation to maintain an organized and floor-ready sales environment.

• Maintained inventory accuracy, product replenishment, and drive-up fulfillment to support efficient store operations.
• Supported checkout, returns, customer service, and multiple sales-floor departments.
• Achieved a 21% credit card conversion rate by effectively promoting My Best Buy Credit Card benefits.
• Generated approximately $48K in monthly sales while working part-time across mobile and computer departments.

• Maintained 70–80 UPH, ranking among the store’s most efficient fulfillment associates.
• Trained to support Fulfillment Team Lead responsibilities, coordinating breaks, assisting associates, and resolving item-location issues.
• Collaborated with department leaders to help associates reduce item-not-found occurrences and improve fulfillment performance.
• Supported multiple departments, including fulfillment, style, customer service, pickups, returns, and merchandise processing.

B.S. in Business Administration | Concentration: Management

Relevant Coursework: Organizational Behavior, Operations Management, Human Resource Management, Career & Managerial Skills, Data Analysis & Decision Making, Strategic Management