Brandon Carrick
Terrace,BC
Summary
Proven leader in driving operational excellence and sales growth at Coca-Cola Canada Bottling Ltd., adept in operations management and team leadership. Enhanced customer satisfaction and employee performance through effective problem-solving and interpersonal communication. Achieved significant improvements in cross-functional collaboration and customer relationship management, leading to increased accountability and business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Sales and Operations Manager
Coca-Cola Canada Bottling Ltd.
Terrace, BC
10.2016 - 06.2024
- Supervised unionized operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance and safety reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with customers (retailers) and third party service providers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Development Manager
Coca-Cola Refreshments Canada
Terrace, BC
06.2013 - 10.2016
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Facilitated cross-functional collaboration between sales, warehouse and distribution teams for seamless execution of company initiatives.
- Aligned sales strategies with company objectives to drive overall business growth.
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Managed a diverse portfolio of clients, ensuring consistent account growth and customer satisfaction.
- Negotiated favorable contract terms with clients to secure profitable deals and maintain long-term partnerships.
Retail Space Specialist
Coca-Cola Refreshments Canada
Victoria, BC
09.2008 - 06.2013
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to Sales Representative or District Manager.
- Built and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
Diploma - Management Studies
Thompson River University
Kamloops, BC03.2021
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Health and safety compliance
- Interpersonal Communication
Accomplishments
- 2019 and 2020 Safety Award, including over 800 consecutive days of no loss-time incidents,
- Earned 2019 Prestige Club for District Sales Manager (DSM),
- Earned 2019 DSM - Generalist for Western Canada,
- Won 2019 Celebration Fund Sales Incentive for Western Canada,
- 2017 Collective Bargaining Member, successful negotiation; 2020 and 2023 conducted with new structure,
- Managed multiple teams comprising of unionized and non-unionized employees.
Certification
- Certified walkie-rider power jack and forklift trainer, Raymond-Johnson Equipment - February 2022 - 2025
- Standard First Aid, CPR-C-AED, St. John Ambulance - November 2021 - 2024
- Transportation of Dangerous Goods by Ground, Worksite Safety - January 2023 - 2026
- Joint Health and Safety Committee, Worksite Safety - January 2023
Timeline
District Sales and Operations Manager
Coca-Cola Canada Bottling Ltd.
10.2016 - 06.2024
Sales Development Manager
Coca-Cola Refreshments Canada
06.2013 - 10.2016
Retail Space Specialist
Coca-Cola Refreshments Canada
09.2008 - 06.2013
Diploma - Management Studies
Thompson River University