Brandon Cappadocia
Montréal,Canada
Summary
Technical GED Graduate with several years in the automobile repair and service industry. Hardworking and Competent. Enthusiastic in Customer Service with experience developing effective methods of service delivery. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
3
3
years of professional experience
Work History
Apprentice Mechanic/Customer Service Representative
Canadian Tire
Montreal, Quebec
10.2022 - 10.2024
- Elevated customer experience through efficient problem resolution.
- Developed effective strategies to improve overall outcomes.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Customer Service Cashier
Tim Hortons
Montreal, Quebec
07.2021 - 05.2022
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Contributed to team activities, ensuring consistent workflow.
Education
GED -
Laurier MacDonald AutoMechanic Trade Center
Montréal02.2023
Skills
- Vehicle inspections
- Maintenance knowledge
- Diagnostics and troubleshooting
- Proper tool use
- Experienced with Electrical Wiring Schematics
- Phone etiquette
- Customer satisfaction
- Customer service
Languages
English
Native/ Bilingual
French
Full Professional
Spanish
Full Professional
Italian
Professional
Timeline
Apprentice Mechanic/Customer Service Representative
Canadian Tire
10.2022 - 10.2024
Customer Service Cashier
Tim Hortons
07.2021 - 05.2022
GED -
Laurier MacDonald AutoMechanic Trade Center
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