Brandon Bright
London,ON
Summary
Customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator, flexible in scheduling and committed to punctual, reliable attendance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
M&T Printing Group
London, Ontario
06.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and Data Entry
- Maintained a high level of professionalism when dealing with customers.
- Updated databases with new and modified customer data.
- Collected payments and arranged for billing.
- Provided support services related to document preparation, formatting, printing.
- Had digital proofs created for customer approval before printing.
- Operated digital printing equipment to produce high-quality prints.
Signal Operator
Canadian Army Reserve
London, ON
02.2020 - Current
- Learned and followed safety and emergency procedures.
- Checked control panel and gauges during equipment operation.
- Reported failures and wear issues on equipment to supervisor.
Education
High School Diploma -
Montcalm Secondary School
London, ON06.2020
Skills
- Following Instructions
- Safety Standards Compliance
- Problem-Solving
- Material Loading and Unloading
- PPE Compliance
- Consultative Sales
- Complaint resolution
- Data Entry
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Customer consulting
- Prioritization
- Shipping and receiving
- Payment Processing
- Computer Proficiency
- Customer Relations
Certification
- [ Food Handler certificate ] Training - [2021]
- [IT Fundamentals], [CISCO] - [2022]
Timeline
Customer Service Representative
M&T Printing Group
06.2022 - Current
Signal Operator
Canadian Army Reserve
02.2020 - Current
High School Diploma -
Montcalm Secondary School
- [ Food Handler certificate ] Training - [2021]
- [IT Fundamentals], [CISCO] - [2022]
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