Brandon Barone
Calgary,Alberta
Summary
Accomplished General Manager at Milestones Grill + Bar, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged problem-solving skills to streamline processes, achieving notable profitability increases. Excelled in fostering partnerships and mentoring teams, demonstrating a strong blend of strategic planning and interpersonal abilities. Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Milestones Grill + Bar
05.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Dining Room Manager
The Keg Steakhouse + Bar
10.2016 - 05.2018
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Bar Manager
Milestones Grill + Bar
11.2014 - 10.2016
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Associate of Arts - Business
St. Clair College of Applied Arts And Technology
Windsor, ON06-2002
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
English
Full Professional
Timeline
General Manager
Milestones Grill + Bar
05.2019 - Current
Dining Room Manager
The Keg Steakhouse + Bar
10.2016 - 05.2018
Bar Manager
Milestones Grill + Bar
11.2014 - 10.2016
Associate of Arts - Business
St. Clair College of Applied Arts And Technology
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