Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Brandon Barone

Calgary,Alberta

Summary

Accomplished General Manager at Milestones Grill + Bar, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Leveraged problem-solving skills to streamline processes, achieving notable profitability increases. Excelled in fostering partnerships and mentoring teams, demonstrating a strong blend of strategic planning and interpersonal abilities. Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience

Work History

General Manager

Milestones Grill + Bar
05.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Dining Room Manager

The Keg Steakhouse + Bar
10.2016 - 05.2018
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.

Bar Manager

Milestones Grill + Bar
11.2014 - 10.2016
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Education

Associate of Arts - Business

St. Clair College of Applied Arts And Technology
Windsor, ON
06-2002

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Languages

English
Full Professional

Timeline

General Manager

Milestones Grill + Bar
05.2019 - Current

Dining Room Manager

The Keg Steakhouse + Bar
10.2016 - 05.2018

Bar Manager

Milestones Grill + Bar
11.2014 - 10.2016

Associate of Arts - Business

St. Clair College of Applied Arts And Technology

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Brandon Barone