Brandie Nunn
Grand Forks
Summary
Professional in healthcare management with focus on delivering quality patient services and efficient medical coordination. Proven ability to streamline operations and enhance patient care. Reliable team player known for adaptability and achieving results. Skilled in patient communication and resource management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Coordinator
WorkSafeBC
01.2023 - Current
- Responded to inquiries regarding return-to-work planning, payments, forms, appointments, and policy and procedures
- Contacted clients regarding new claims, providing status updates and addressing questions or concerns
- Monitored clients' attendance at treatment and training programs, ensuring compliance with rehabilitation plans
- Reviewed claim information, identified entitlement, discrepancies, and missing documents, and initiated follow-up as needed
- Managed client progress through treatment and training, scheduling appointments and authorizing necessary support arrangements
- Certified wage loss and training benefits, managed garnishments, overpayments, and underpayments, and drafted training budgets
- Managed health care entitlements to ensure authorization of payment for treatment, supplies, and appliances related to claims
- Actively participate in multidisciplinary team discussions, ensuring cultural safety and inclusivity in case planning and service delivery
Veterinarian Assistant
Kettle River Veterinarian Services
05.2022 - 01.2023
- Assisted the Lead Veterinarian and other technicians in all aspects of animal care
- Supported operating room procedures, including prepping animals, assisting during surgeries, and providing post-operative care
- Managed prescriptions and educated owners
- Provided wound care for animals recovering from surgeries or injuries
- Coordinated scheduling of surgeries, appointments, and specialist referrals, along with managing invoicing to insurance companies
Community Health Care Worker
Interior Health
10.2019 - 05.2022
- Assisted clients with medication management, daily living activities (ADLs), and providing emotional and psychological support
- Monitored patients and reported observations
- Worked closely with families to provide personal care and support, ensuring a holistic approach to client well-being
- Worked closely with families to provide personal care and support, ensuring a holistic approach to client well-being
Home Support Worker
CBI Health
03.2014 - 01.2022
- Delivered home care services with a focus on holistic well-being, ensuring clients' physical, emotional, and mental health needs were met
- Supported clients with ADLs, medication management, and connecting them with additional healthcare services to meet their unique needs
- Coordinated with healthcare teams to ensure care plans respected clients’ cultural practices and supported their health and wellness holistically
Outreach Worker
Kootenay Brain Injury Association
10.2018 - 02.2021
- Developed personalized care plans for individuals recovering from brain injuries, ensuring comprehensive support including rehabilitation, mental health services, and holistic practices
- Facilitated group therapy sessions and support groups, providing emotional support, and creating a safe space for individuals to share their experiences
- Assisted clients in applying for government funding and community resources to remove barriers to care and ensure ongoing support
- Actively engaged with community resources to promote healthcare accessibility and culturally sensitive care for clients
Residential Care Aide
Golden Life
12.2012 - 12.2018
- Assisted patients with daily activities such as bathing, grooming and ambulation
- Observed and reported changes in patient’s conditions
- Provided specialized supports for patients in palliative care or end-of-life care, focusing on pain relief, emotional comfort, and helping families during the final stages of life
- Supported and trained new staff
Education
Disability Management Program -
Pacific Coast University
03.2025
Veterinarian Assistant Diploma / Medical Office Assistant -
CDI College
12.2023
Mental Health and Addictions Certificate -
Selkirk College
Castlegar, BC06.2019
Residential Care Aid / Home Support Diploma -
Selkirk College
Castlegar, BC06-2000
Skills
- Claim Management Expertise
- Organized and detail oriented
- Reliability and punctuality
- Customer service
- Deadline oriented
- Conflict resolution
- Critical thinking and judgment
- Teamwork and communication
- Friendly, positive attitude
Community Roles
- Board of Directors, Grand Forks District Savings Credit Union, 01/22, 12/24, Led the development of law and policy governance strategies, ensuring adherence to provincial labor laws while prioritizing member interests., Utilized data analysis to inform policy decisions and enhance operational efficiency and implemented robust risk management frameworks.
- Board of Directors and Finance Committee, Boundary Family and Individual Services, 01/18, 12/23, Contributed to policy development and governance oversight, ensuring regulatory compliance and operational efficiency.
- Regional Vice President Alternate, Hospitals Employees Union, 01/16, 12/18, Enforced constitution and bylaws, oversaw committees, and managed policies and procedures.
- Chief Shop Steward, Vice President, Silver Kettle Village, 01/14, 12/20, Led grievances, arbitration, and bargaining negotiations, ensuring worker rights and healthcare standards.
Languages
English
Certification
- CPR/AED Certification
- First Aid Certification
- Applied Suicide Intervention Skills Training Certificate
- Nonviolent Crisis Intervention Training Certificate
- Crisis Prevention
- Animal CPR and First Aid Certification - Pet Emergency Education.
- Medical Office Receptionist
Timeline
Service Coordinator
WorkSafeBC
01.2023 - Current
Veterinarian Assistant
Kettle River Veterinarian Services
05.2022 - 01.2023
Community Health Care Worker
Interior Health
10.2019 - 05.2022
Outreach Worker
Kootenay Brain Injury Association
10.2018 - 02.2021
Home Support Worker
CBI Health
03.2014 - 01.2022
Residential Care Aide
Golden Life
12.2012 - 12.2018
Veterinarian Assistant Diploma / Medical Office Assistant -
CDI College
Mental Health and Addictions Certificate -
Selkirk College
Disability Management Program -
Pacific Coast University
Residential Care Aid / Home Support Diploma -
Selkirk College
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